http://www.microsoft.com/d
probably worth reinstalling?
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Question
Office 2003 crashes opening particular files
A client of ours has been experiencing issues with a document template sent by head office.
Since receiving this document her word 2003 installation has been unstable. (I cannot attach this file for privacy reasons)
During investigation of client system a security patch for office was installed then the machine was restarted as two instances of the installer service seemed hung on her notebook.
The client system was still having issues after having office 2003 removed and reinstalled with all patches ( sp3 level)
The problem is not repeatable with every word file sample on the clients system but all docs with formatting and frame type outlines appear to crash the system.
Each time word crashes there is a reference to gdiplus.dll being part of the fault along with winword.exe
Full Error
Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module gdiplus.dll, version 11.0.8230.0, stamp 488a6c81, debug? 0, fault address 0x00000005.
Any ideas would be greatly appreciated.
Gabriel
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Answers
Thanks for the link. I'll look into that.
Other info i have found: http://support.microsoft.c
I have not tried this yet so i will get back with the results when i do.
Any other suggestions experts?
Ok so here are the things that i have tried so far:
- changing the level of hardware acceleration as outlined in the Microsoft Knowledge Base.
- Reinstalling the GDI+ Module
- opening and resaving the file in case it was corrupted
- updating the graphics drivers
- completely patched the office suite
- patched the OS up to SP3
- ran Detect and Repair
These things made no difference. I am currently installing SP3 then maybe i will re-install Direct X too.
Ok so in the end i tried installing a different gdiplus.dll, renaming the Normal.dot template in case it was corrupt , making a .dot file out of the problematic file and placing it in the Word templates directory. And i ran CCleaner several times because the registry was a mess but unfortunately nothing stopped these crashes from happening.
We are now going to swap out the laptop - copy her settings over to a new fresh build.
Thanks for the suggestions guys.
this might be wierd solution but it worked on a client machine with a similar problem
go in printers
set the Microsoft XPS Document Writer to your default printer
and then run word or anything, if worked properly set back the desired printer to default
wired solution, but the funny thing it works in some cases
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by: mrwolfPosted on 2008-11-24 at 20:12:35ID: 23032345
It may be worth looking into the client virtual memory settings and making sure that its set the let windows manage its size as there are references to gdiplus.dll issues and limited memory resources documented on the web.