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6.4

Office 2003 crashes opening particular files

Asked by mrwolf in Microsoft Office Suite, Microsoft Word, Windows XP Operating System

Tags: Microsoft, Office, 2003

A client of ours has been experiencing issues with a document template sent by head office.

Since receiving this document her word 2003 installation has been unstable. (I cannot attach this file for privacy reasons)

During investigation of client system a security patch for office was installed then the machine was restarted as two instances of the installer service seemed hung on her notebook.

The client system was still having issues after having office 2003 removed and reinstalled with all patches ( sp3 level)

The problem is not repeatable with every word file sample on the clients system but all docs with formatting and frame type outlines appear to crash the system.

Each time word crashes there is a reference to gdiplus.dll being part of the fault along with winword.exe

Full Error

Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module gdiplus.dll, version 11.0.8230.0, stamp 488a6c81, debug? 0, fault address 0x00000005.

Any ideas would be greatly appreciated.

Gabriel

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Office 2003 crashes opening particular files

Asked by mrwolf in Microsoft Office Suite, Microsoft Word, Windows XP Operating System

Tags: Microsoft, Office, 2003

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