Question

"The installation of this package failed." when installing MS Office 2007 SP2 on Server 2003 SP2 Terminal Server

Asked by: dlmerrill

"The installation of this package failed." when installing MS Office 2007 SP2 on Server 2003 SP2 Terminal Server.

I have re-installed Windows Installer 4.5 and same result.

I am stumped.  Any solutions?

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Asked On
2009-04-29 at 16:27:47ID24367506
Tags

Microsoft Office 2007

,

SP2

,

Server 2003 SP2

,

Terminal Server

Topics

Microsoft Office Suite

,

Windows 2003 Server

Participating Experts
3
Points
0
Comments
5

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Answers

 

by: thinkpads_userPosted on 2009-04-29 at 16:39:02ID: 24265733

I downloaded SP2 this morning and installed it on my Vista computer. It is a very large file (over 300Mb) and took about 1/2 hour to install (very fast computer).

Did you trying re-downloading the service pack (maybe the download was bad)?
Did it fail at the very beginning? or after some time trying to install?
... Thinkpads_User

 

by: tbsgadiPosted on 2009-04-30 at 03:32:12ID: 24268422

Are you logged in as administrator?

 

by: dlmerrillPosted on 2009-04-30 at 08:52:42ID: 24271314

I am logged-in as Administrator and the setup progress bar progresses slowly for the first ~35%/5 minutes, and then it rapidly finishes and I get the failed installation message.  I have successfully installed the same file on XP and Vista workstations on the network.

I am thinking it has something to do with the Remote Desktop Users profiles regarding the Office installation... But then again, Microsoft has not posted anything of use that I can find.  

 

by: cintraPosted on 2009-05-05 at 03:32:14ID: 24303138

I'm going to chime in here and say I'm experiencing the same problem. WSUS told me this morning that it failed to install over the weekend, so I jumped onto the box and manually kicked it off; only to get a progress bar for a while and then a window offering to send an Error Report.

As you, I'm logged in as an Administrator (Domain).

 

by: dlmerrillPosted on 2009-05-05 at 11:59:36ID: 24307939

I have successfully installed SP2.  I spoke with Microsoft Support - this is a known issue.  There is a hotfix for this which will allow Server 2003 to apply a patch of this size.  

If you look in your Event Viewer, you will see the error regarding the MsiInstaller: Event Type:      Error
Event Source:      MsiInstaller
Event Category:      None
Event ID:      1008
Date:            5/3/2009
Time:            2:12:29 PM
User:            SMD\Administrator
Computer:      SMDSERVER
Description:
The installation of C:\WINDOWS\SoftwareDistribution\Download\50774c64172b10d3cde8ac397e040f32\img\mainwwsp2.MSP is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

You can download the appropriate patch here: http://support.microsoft.com/kb/925336

20120131-EE-VQP-002

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