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9.0

Cannot install Office 2007

Asked by DanielWilson in Microsoft Office Suite, Windows XP Operating System

I have set up a virtual machine running XP Pro SP3, VB6, and Crystal Reports XI.

Now I need to install Excel 2007 as the project I'm working depends on it.

Repeatedly the installation fails:

Event Type:      Error
Event Source:      MsiInstaller
Event Category:      None
Event ID:      11933
Date:            8/17/2009
Time:            10:01:31 AM
User:            XPVB6PABLO\Daniel
Computer:      XPVB6PABLO
Description:
Product: Microsoft Software Update for Web Folders  (English) 12 -- Error 1933. The Windows Installer service cannot update one or more protected Windows files. SFP Error: 3.  List of protected files:\r\nc:\program files\common files\microsoft shared\web server extensions\40\bin\fp4autl.dll


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 31 32 30 30 30   {9012000
0008: 30 2d 30 30 31 30 2d 30   0-0010-0
0010: 34 30 39 2d 30 30 30 30   409-0000
0018: 2d 30 30 30 30 30 30 30   -0000000
0020: 46 46 31 43 45 7d         FF1CE}  

After that, the installation rolls back and I get a rather generic error 5000:

Event Type:      Error
Event Source:      Microsoft Office 12
Event Category:      None
Event ID:      5000
Date:            8/17/2009
Time:            10:14:15 AM
User:            N/A
Computer:      XPVB6PABLO
Description:
The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: office12setup, {90120000-0010-0409-0000-0000000ff1ce}, 12.0.4518.1014, installfiles, 1603, setup.xml, the windows installer service cannot update one or more protected windows files. , x, NIL, NIL, NIL.
Data:
0000: 6f 00 66 00 66 00 69 00   o.f.f.i.
0008: 63 00 65 00 31 00 32 00   c.e.1.2.
0010: 73 00 65 00 74 00 75 00   s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00   p.,. .{.
0020: 39 00 30 00 31 00 32 00   9.0.1.2.
0028: 30 00 30 00 30 00 30 00   0.0.0.0.
0030: 2d 00 30 00 30 00 31 00   -.0.0.1.
0038: 30 00 2d 00 30 00 34 00   0.-.0.4.
0040: 30 00 39 00 2d 00 30 00   0.9.-.0.
0048: 30 00 30 00 30 00 2d 00   0.0.0.-.
0050: 30 00 30 00 30 00 30 00   0.0.0.0.
0058: 30 00 30 00 30 00 66 00   0.0.0.f.
0060: 66 00 31 00 63 00 65 00   f.1.c.e.
0068: 7d 00 2c 00 20 00 31 00   }.,. .1.
0070: 32 00 2e 00 30 00 2e 00   2...0...
0078: 34 00 35 00 31 00 38 00   4.5.1.8.
0080: 2e 00 31 00 30 00 31 00   ..1.0.1.
0088: 34 00 2c 00 20 00 69 00   4.,. .i.
0090: 6e 00 73 00 74 00 61 00   n.s.t.a.
0098: 6c 00 6c 00 66 00 69 00   l.l.f.i.
00a0: 6c 00 65 00 73 00 2c 00   l.e.s.,.
00a8: 20 00 31 00 36 00 30 00    .1.6.0.
00b0: 33 00 2c 00 20 00 73 00   3.,. .s.
00b8: 65 00 74 00 75 00 70 00   e.t.u.p.
00c0: 2e 00 78 00 6d 00 6c 00   ..x.m.l.
00c8: 2c 00 20 00 74 00 68 00   ,. .t.h.
00d0: 65 00 20 00 77 00 69 00   e. .w.i.
00d8: 6e 00 64 00 6f 00 77 00   n.d.o.w.
00e0: 73 00 20 00 69 00 6e 00   s. .i.n.
00e8: 73 00 74 00 61 00 6c 00   s.t.a.l.
00f0: 6c 00 65 00 72 00 20 00   l.e.r. .
00f8: 73 00 65 00 72 00 76 00   s.e.r.v.
0100: 69 00 63 00 65 00 20 00   i.c.e. .
0108: 63 00 61 00 6e 00 6e 00   c.a.n.n.
0110: 6f 00 74 00 20 00 75 00   o.t. .u.
0118: 70 00 64 00 61 00 74 00   p.d.a.t.
0120: 65 00 20 00 6f 00 6e 00   e. .o.n.
0128: 65 00 20 00 6f 00 72 00   e. .o.r.
0130: 20 00 6d 00 6f 00 72 00    .m.o.r.
0138: 65 00 20 00 70 00 72 00   e. .p.r.
0140: 6f 00 74 00 65 00 63 00   o.t.e.c.
0148: 74 00 65 00 64 00 20 00   t.e.d. .
0150: 77 00 69 00 6e 00 64 00   w.i.n.d.
0158: 6f 00 77 00 73 00 20 00   o.w.s. .
0160: 66 00 69 00 6c 00 65 00   f.i.l.e.
0168: 73 00 2e 00 20 00 2c 00   s... .,.
0170: 20 00 78 00 2c 00 20 00    .x.,. .
0178: 4e 00 49 00 4c 00 2c 00   N.I.L.,.
0180: 20 00 4e 00 49 00 4c 00    .N.I.L.
0188: 20 00 4e 00 49 00 4c 00    .N.I.L.
0190: 0d 00 0a 00               ....    

What could be going wrong here?

It appears to me that the FrontPage extensions are locked and not permitting updates.  But I haven't explicitly installed FrontPage extensions and I've told the Office installation not to install them.

Thanks!
[+][-]08/17/09 09:17 AM, ID: 25115894Accepted Solution

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About this solution

Zones: Microsoft Office Suite, Windows XP Operating System
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Solution Provided By: flubbster
Participating Experts: 3
Solution Grade: A
 
[+][-]08/17/09 08:50 AM, ID: 25115633Expert Comment

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[+][-]08/17/09 08:58 AM, ID: 25115712Expert Comment

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[+][-]08/17/09 09:17 AM, ID: 25115897Expert Comment

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[+][-]08/17/09 09:27 AM, ID: 25115994Author Comment

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