Question

Can't install Office 2007 SBE

Asked by: synergiq

We've had some problems re-installing Office 2007 SBE onto a Client PC. The user had some problems with Word which prompted a re-install of Office. It was originally installed using the Hybrid installer provided by the Microsoft Download Site.

Now whenever you try to install using any installer (SBE OEM, Hybrid, Enterprise) they all get stuck at around 60%, when you try to cancel the install, once you forcefully end msiexec.exe it eventually pops up with the message:

Things we have tried so far:
Deleting all temp files
Deleting all files in Program Files\Common Files\Microsoft Shared\Office12
Using Windows Install Clean-up to remove all Office Installers in %installer%
Manually removed any remaining
Attempted to use an Error 1704 Clearing program
Tried multiple installation sources (network, CD, local HDD)
Re-installing Windows Installer

Please find the last entry in the installer logfile below. No matter what installer we use, this is always the last line.

Below that is the error message that is displayed after forcing the MSIexec.exe process to end after the installer hangs.

PERF: TickCount=1603390 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{91120000-0031-0000-0000-0000000FF1CE}-C\ProHybridrWW.msi"
 
----------------
 
Showing message Title: 'Setup', Message: 'Error 1704. An installation for Microsoft Office Professional Hybrid 2007 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?'
Message returned: 6
Warning: changing chained install error code from: 1601(0x641) to 1704(0x6a8)

                                  
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Asked On
2009-08-25 at 01:56:12ID24679110
Tags

Microsoft Office 2007

,

ProHybridrWW

Topic

Microsoft Office Suite

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Answers

 

by: synergiqPosted on 2009-08-27 at 08:19:35ID: 25199242

We couldn't come up with a solution in time so have had to re-install the machine.

20120131-EE-VQP-002

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