Question

Outlook 2007 Out of Office not working with pop account

Asked by: HKFuey

I set up a rule following the help, using a template to auto reply to emails.

I saved the .oft template file to user templates. When an email comes in I get a popup which says: "Cannot reply to message"

Can anyone help?

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Asked On
2009-09-09 at 07:12:48ID24718193
Tags

outlook 2007

,

office 2007

Topics

Microsoft Office Suite

,

Post Office Protocol 3 (POP3)

,

Email Clients

Participating Experts
1
Points
500
Comments
10

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Answers

 

by: jhyieslaPosted on 2009-09-09 at 09:11:32ID: 25292741

If all you're trying to do is create an out of office message, why not just use the Out Of Office Assistant?

 

by: HKFueyPosted on 2009-09-09 at 09:15:59ID: 25292787

This is a pop mail account you only get OOA with an exchange account (or so I've read)

 

by: jhyieslaPosted on 2009-09-09 at 09:19:27ID: 25292833

And that may be... we only use Exchange.  But it would be easy to check. Just go to Tools menu and see if the OOA is available and if so test it.  

 

by: HKFueyPosted on 2009-09-10 at 00:22:28ID: 25297939

OOA is not on the tools menu

 

by: jhyieslaPosted on 2009-09-10 at 06:11:27ID: 25299771

You may have already done this, but look through this link near the end of the page and make sure you have followed what the demo shows.

http://office.microsoft.com/en-us/outlook/HA012194181033.aspx

 

by: HKFueyPosted on 2009-09-10 at 08:29:50ID: 25301209

That's a very good tutorial! (Even though it's 2003) I followed it to the letter and still get the same error and the rule 'unchecks' itself

 

by: jhyieslaPosted on 2009-09-10 at 19:51:27ID: 25306404

Yeah, I know  that it's not 2007, but felt that the basics would probably be similar.  Not sure why it's unchecking itself.  Will have to do some more research on it.

 

by: jhyieslaPosted on 2009-09-11 at 20:42:18ID: 25314974

OK... I may have an answer for you.

Here's what I did.  I went to Outlook 2007 and used the help feature to look up help for Out of office template.  One of the items it found was a link to a couple of canned OO messages.  I went to those web pages and downloaded what was in effect an email to my PC.  While the email was open I did a Save As and saved it as a template.  Then I built a rule for any received messages to reply with this template.  

However, when I attempted to implement this on incoming emails I got the same error as you did.  I've found the following link which may help.  The poster of the page has two solutions for what he considers a bug in Outlook 2007. I don't have time right now to try option 1, which is probably the "better" of the two, but I did try the second option and it worked perfectly.


http://www.leeandcathy.com/2009/07/fix-for-rules-in-error-cannot-reply-to.html

 

by: HKFueyPosted on 2009-09-14 at 08:03:43ID: 25326179

Step 2 worked for me! thanks!

 

by: HKFueyPosted on 2009-09-14 at 08:05:25ID: 31626625

It works!

20120131-EE-VQP-002

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