Word documents becoming unaccessible after being opened. Unable to save either. : There is insuffiecient memory. Save the Document now.

May 17, 2008 03:12am pdt

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05.08.2008 at 12:34PM PDT, ID: 23387379

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7.2

Word documents becoming unaccessible after being opened. Unable to save either.

Zones: Microsoft Word, General Office Suite Software

Tags: There is insuffiecient memory. Save the Document now.

Hello, I have a user that is frequently receiving the above error message. I know that this is not a memory issue as the laptop has 2 gigs of ram. The user is running Windows Vista Ultimate and Microsoft Office 2007 Pro. He is working in a domain environment with active directory deployed. His My Documents folder and another folder (P:\Projects) are both setup for syncroniztion with the server. The My Docs folder is set up using folder redirect on the domain controller Group Policy. The P:\ is a mapped drive that points to a share on the domain controller and is set up for Offline Syncronization. The error is not a consistent error, another words it is not an every day occurence, but is frequent enough to be a hassle. I received a call from him today saying he was having a problem with opening a file and receivng this error message. I logged into the server remotely, and emailed him the file that he was having a problem with. He saved it to his Desktop, and was able to open it once. When he tried to open it again, he received antoher message similar to the above. Any ideas? If I have not provided enough information, please tell me what you need and I will. Thanks in Advance.

Attachments:

MW-Error.doc (44 KB) (File Type Details)

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Question Stats

Zone: Software

Question Asked By: RadioFreq

Solution Provided By: HighTechGeek

Participating Experts: 1

Solution Grade: B

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05.08.2008 at 01:54PM PDT, ID: 21528381

HighTechGeek:

See the note about your error message half way down this link:

http://support.microsoft.com/?kbid=828041

does that help?

Accepted Solution

05.08.2008 at 02:01PM PDT, ID: 21528446

HighTechGeek:

I know you said they are using Office 2007, but see the part about Word Art from an older version. Perhaps your client has a signature or letterhead that contains Word Art created from a previous version and whenever they open that type of file, they get the error?

If so, they should eliminate the Word Art, or recreate it in Word 2007 (if possible).

...just something to check.
-Dan

Assisted Solution

05.08.2008 at 02:03PM PDT, ID: 21528456

RadioFreq:

HighTechGeek,
Thanks for the response, but no, I dont think it is related. Notice that I mentioned this client is running Office Pro 2007 and the KB article is related to Office 2003. I did read the entire article though to make sure. I also took it into consideration, as I do have 2 users on the network that are running Office 2003, but I know that they are up to date. I run updates manually on a weekly nasis for this client. Thanks for the try though!

05.08.2008 at 02:14PM PDT, ID: 21528524

HighTechGeek:

Did you see my note about the Word Art?

Assisted Solution

05.08.2008 at 02:18PM PDT, ID: 21528562

RadioFreq:

HighTechGeek,
I did see the word art reference, but he has not set up a signature as of yet on the computer. Thanks.

05.08.2008 at 02:25PM PDT, ID: 21528617

HighTechGeek:

Is the My Docs folder redirected to a drive letter or a UNC path. I find that the UNC path works better for folder redirection.

Assisted Solution

05.08.2008 at 02:35PM PDT, ID: 21528679

RadioFreq:

It is set to use the U:\ and the path is "\\file-server\Users\username"

05.08.2008 at 02:54PM PDT, ID: 21528800

HighTechGeek:

Try changing the redirect to the UNC path.

I have also seen this error related to the following:
1. permissions and authentication issues.
2. an excessive amount of fonts installed (>600, etc.)
3. corrupt Msoprefs.232 and Msoclip.232 files - delete them and they will be rebuilt
4. Word Art
5. embedded Org Charts, tables or graphs

After he is unable to open the file, can the file be opened by others?

Assisted Solution

05.08.2008 at 03:27PM PDT, ID: 21528989

HighTechGeek:

It could also be a corrupted template. If it is using the normal.dot template, you can delete it and Word will recreate it the next time it is used.

NOTE: Deleting the template will revert all customized formatting back to defaults for future new documents.

Assisted Solution

05.08.2008 at 03:39PM PDT, ID: 21529055

RadioFreq:

HighTechGeek,
Thanks on both comments, I am waiting for response from my client now via email to tell me the name of the particular file so that I can verify if it can be opened by someone else or not. I will try with Office 2007 first then the Office 2003 to see. I will also try deleting the normal.dot template file and see if that works. I will update when I have results, thanks.

05.16.2008 at 09:14AM PDT, ID: 21584068

RadioFreq:

HighTechGeek,
Thanks for all of the responses. The problem has gone away, but each of your answers were helpful with the problem. Sorry this was left open so long, but I wanted to be sure that the issue was resolved. Thanks again for your help.

20080236-EE-VQP-29 / EE_QW_2_20070628