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07.26.2005 at 04:55PM PDT, ID: 21505408
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Pictures display inconsistently within Word

Tags: word, microsoft, disappear, pictures
A PC in my office is using Word 2003.  When pictures are inserted using Insert, Pictures, From file, the results are erratic.  Usually the picture will display at first.  However, if another picture is added, the first picture disappears.  Scrolling down causes the second picture to disappear, and then scrolling back up shows half of the first picture, but not all of it.

Going to “Print Preview” shows a blank white page, until I click “Magnify” and then both pictures show correctly.  Then I exit “Print Preview” and both are gone again.  I sometimes get a hollow black box in place of the pictures, and sometimes just a blank white page.

Choosing “Format Picture” and selecting “In front of text” makes no difference.

Also, I’ve applied all Microsoft Office updates.  This problem is only happening on this particular PC.  Can someone tell me what’s going on?
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Question Stats
Zone: Software
Question Asked By: JABrown
Solution Provided By: JOrzech
Participating Experts: 2
Solution Grade: A
Views: 0
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07.26.2005 at 06:27PM PDT, ID: 14533091

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07.27.2005 at 06:52AM PDT, ID: 14536655

Rank: Genius

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07.28.2005 at 03:51PM PDT, ID: 14550877

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07.28.2005 at 07:21PM PDT, ID: 14551594

Rank: Genius

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07.26.2005 at 06:27PM PDT, ID: 14533091
Well,

When you insert the file, what Word does is it puts whatever is in the file into that position. So the image gets there. If the image works and if it appears correctly is not a Word problem somehow. Yes, Word tries to draw the image-format as best as it can, but often it fails.

The easiest solution is to resave the image into something that Word wont have problems with. I myself usually open the images with the Accessory Paint and the copy&paste the image into Word. This way Word never have problems with my images...

Another solution is to change the format that the program that created the images saved. I mean, if you scan, save them as BMP instead of JPG, if JPG gives problems with Word.

with a smile
/prifre
 
07.27.2005 at 06:52AM PDT, ID: 14536655

Rank: Genius

Accepted Solution
 
07.28.2005 at 03:51PM PDT, ID: 14550877
The issue is resolved.  Updating the video driver did the trick (as was referenced in the links provided by JOrzech).

Ironically, this was a brand new PC, but the manufacturer had an updated video driver on their website.  You would think it would ship with the latest driver, but it was using a driver that was over one year old.  And even the one I downloaded was over 6 months old.  Go figure!

Thanks also to prifre for additional suggestions.
 
07.28.2005 at 07:21PM PDT, ID: 14551594

Rank: Genius

Glad to have been able to assist.  And thank you.
 
 
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