My computer is shutting down while I am inserting a comment in MS Word 2003. I am given no warning and the screen goes completely black as if I had held the power button. Then it will not allow restarting until it is ready, between 5-45 seconds. Sometimes if I leave when it shuts down it will not turn itself back on but in most cases it will restart.
I have a HP zd7310us that has been back and forth to the warranty repair shop 4 times now. First for a new screen, then a new motherboard, then a new battery and power supply then a new case because it was damaged by one of the repair men. Each repair taking at least 2 weeks.
Before it went in for a new motherboard, battery and power supply it was shutting down and restarting on a random basis. At that time I had not realized that the problem was only in Word. I have performed many tests to prove that it is only word that is the problem by running many CPU hungry programs at the same time for long periods of time with no issues. I have even run the temperature way up with no shut downs. But I have also tested running only word for days on end and with no shutdowns. But no matter how long it has run (3days or 20secs) if I insert a comment the computer instantly shuts down.
I have repaired both windows and office to no avail, then reinstalled office again with no change. I have tested the same .doc files on other computers with no issues during comment insertion, so this issue is limited to this computer.
I have scanned for viruses with Norton, MS defender, Ad Aware, AVG 7.1, and I run zone alarm, all with current updates. All say that all is good.
Here is also a very interesting tidbit. I started up the event logging for shutdowns, all of the scheduled shutdowns are recorded perfectly while the sudden shutdowns are not recorded at all. The event viewer looks like this:
Just before shutdown-
Product: Windows Operating System
Event ID: 7036
Source: Service Control Manager
Version: 5.2
Symbolic Name: EVENT_SERVICE_STATUS_SUCCE
SS
Message: The %1 service entered the %2 state.
At Reboot-
Product: Windows Operating System
Event ID: 6009
Source: EventLog
Version: 5.2
Symbolic Name: EVENT_EventLogProductInfo
Message: Microsoft (R) Windows (R) %1 %2 %3 %4.
This event log should have come out as a 1075 event number. It is actually rare to see even the 6009 event recorded in the event log, there is usually just a time lag and then booting events.
Computer info:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model Pavilion zd7310us
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2992 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2992 Mhz
BIOS Version/Date Hewlett-Packard F.35, 10/14/2004
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
"
Total Physical Memory 1,024.00 MB
Available Physical Memory 379.86 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys
I hope that the huge amount of info is helpful and not daunting.
