Question

winword.exe crashes

Asked by: chandlm22

Winword.exe continues to crash on startup , after repair is done, as well as uninstalling and re-installing.

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Asked On
2008-06-25 at 09:26:07ID23515170
Topics

Microsoft Word

,

Microsoft Office Suite

,

Microsoft Applications

Participating Experts
3
Points
250
Comments
3

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Answers

 

by: kosmoraiosPosted on 2008-06-25 at 09:27:49ID: 21867406

What's the error you're receiving when it crashes?

 

by: hitechhoboPosted on 2008-06-25 at 09:30:23ID: 21867438

Try deleting normal.dot

 

by: war1Posted on 2008-06-25 at 09:31:38ID: 21867455

Hello chandlm22,

Adding to what hitechhobo suggested,

1. Delete MS Word toolbar template and other temp files.
http://help.cnet.com/Windows_Vista_series/9602-12576_39-0.html?messageID=2505911&ssaProductSeriesId=31740586&kw=Windows+Vista+series

2. Disable Word addins.  Go to  Tools => COM Add-ins, selecting the Add-in and clicking Remove. To remove a global template for the current Word session, you can select  Tools => Templates and Add-ins and deselect the relevant checkbox.

3. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

4. Repair MS Word. With Word open, go to Help > Detect and Repair.

5. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Hope this helps!
war1

20120131-EE-VQP-002

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