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11/05/2009 at 11:48PM PST, ID: 24877266
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9.1

Word 2003 encountered a problem and needs to close error when print attempted

Asked by ramramcat in Microsoft Word, Printers by HP, Windows XP Operating System

Tags: Microsoft Office 2003, Printing

Heres the story&&

A clients PC with Windows-XPP and Office-2003 came down with the sinowal virus, but printing worked with no problems.  The PC was completely reformatted (long, full version) and Windows-XPP and Office-2003 were installed fresh.

This PC is connected to a network and uses a HP 4515tn LaserJet printer as its default printer via IP printing. Before the format and re-install, printing was fine. Since the re-install, MOST of the time a document is printed from Word-2003, the error Word has encountered an error and needs to close is displayed, nothing is printed and Word has to be closed.

The printer was set up using the latest driver(s) from the HP website.

One by one, I installed Service packs 2 and 3 for Windows-XP and Service packs 2 and 3 for Office-2003. Same error.

I installed all of the Microsoft updates. Same error.

I even placed a call to HP, paid $39, spent over an hour on the phone with them but had no luck printing from Word. (The printer will print test pages OK, print from Accounting software OK, and from Notepad OK). HP said that the problem was Microsoft Office.

I uninstalled and re-installed Office-2003 (again). Same error.

I looked up the error message here on Experts-Exhange and went through steps on a Microsoft support page to remove templates (Normal.Dot), Add-Ins, Options, etc. Still have the error.

Have unchecked the Word as editor option in Outlook. Same error.

Does anyone have any ideas other than tossing this PC out of a 17th story window??
Please help. Thanks in advance.

[+][-]11/06/09 01:15 AM, ID: 25757692

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[+][-]11/06/09 01:29 AM, ID: 25757747

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[+][-]11/06/09 01:07 PM, ID: 25763067

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[+][-]11/09/09 12:51 AM, ID: 25774252

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About this solution

Zones: Microsoft Word, Printers by HP, Windows XP Operating System
Tags: Microsoft Office 2003, Printing
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Solution Provided By: XoRd
Participating Experts: 2
Solution Grade: A
 
 
[+][-]11/09/09 01:52 PM, ID: 25780519

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[+][-]11/09/09 10:56 PM, ID: 25782966

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