Question

cwbsy1008 General security error

Asked by: GuthrieTheater

The backstory:  I recently set up a new system and installed IBM's iSeries client access for our AS400 and the little puppy doesn't work.

Error message:  cwbsy1008 General security error occured rc=000

Symptoms:  If you're logged into the machine as admin, any user can then log into the AS400.
If a user is logged into the machine, then no one can log into the AS400 and they get the error message above.  This looks like a problem with the local machine and not the AS400.

Troubleshooting:  I checked permissions on the IBM directory and they look good.
Uninstall and reinstall of the application produced the same results.

Setup:  Windows XP Professional on a domain.
Domain users are members of the power users group.
This build of iSeries access is working great on dozens of other computers.

Any suggestions on what a guy can try?

Thanks,
-Todd

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Asked On
2008-01-24 at 09:17:19ID23108349
Tags

IBM

,

AS400 iSeries Client Access

,

v5.7

,

cwbsy1008 General security error occured rc=000

Topic

General Business & Productivity Software

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Answers

 

by: rwardPosted on 2008-01-24 at 11:45:12ID: 20736567

Todd, I found this explanation on IBM's website for the error message:

CWBSY1008

Cause
A general security error was returned to the client from the server. This error may be the result of one of the following:
* The user profile being used has no password (*NONE) assigned to it.
* The password validation program being used (system value QPWDVLDPGM on the server) has a program name defined and this program found an error in the password.
* The password for QUSER profile needs to be reset.
Recovery
Check to see if the user profile has a password assigned to it. If no password is assigned, you must assign one. Also, look at the job log for user QUSER, job QZSOSIGN to see if the password validation program found an error. To do this:

1 Type WRKACTJOB at the OS/400 command prompt to bring up the list of active jobs.
2 Press F14 (shift+F2) to include prestarted jobs.
3 Find the QZOSIGN job running in the QSYSWRK subsystem in the job list. If there are multiple QZOSIGN jobs, repeat the following steps for each job.
4 Type a 5 next to each QZSOSIGN to work with it and press Enter.
5 On the Work with Job panel, type a 10 to display the job log.
6 Look for a message in the job log similar to `SIGNON server job' for the user who had the CWBSY1008 message. The message listed after this message should help solve the problem. If the error message says the password for QUSER has expired, change the password for QUSER fixes the problem. For other causes, look at the error message details help and take the recommended action.

Also, check iSeries Navigator for the user.  Try changing the signon information to always prompt for signon information.  If that works then change it back and try again.

Rob  

 

by: GuthrieTheaterPosted on 2008-01-24 at 12:43:55ID: 20737188

Rob,

Yeah, i saw that one too when I did a Google search.  No dice as it deals with the AS400 side rather than the client side.  Most of my tech team here at work also took a turn at the issue as they walk by.  "What's all this swearing over here?  Oh, let me take a whack at it!"  We've tried

-deleting the user profile
-making the user a local admin and domain adim
-changing the sign-on options as you detailed above
-create a new AS400 connection
-purged the registry after an uninstall
-check registry permissions
-check file permissions

At the moment I've made the user a local admin and I'm doing the install as that user.  More news at 11.

-Todd

 

by: GuthrieTheaterPosted on 2008-01-24 at 13:16:33ID: 20737501

Here's what I did:  I gave the user local rights, installed the app, then took the rights away.  This gets them going for now.  It's jsut a workaround rather than a fix, but it at least prevents me from pitching the computer into the river.  I would still be interested in a real fix if anyone has something they can pitch my way.

-Todd

 

by: egtebertPosted on 2008-01-25 at 01:01:45ID: 20741067

I believe you did stuff on the client site only right? you need to be on the AS400 it self as rward explained to you. check passwords there or program access rights...

 

by: GuthrieTheaterPosted on 2008-01-25 at 08:19:16ID: 20743744

The issue is on the client side, not the server side.  Userscan log into other machines without any issues.  But those same users cannot log in through this machine.  If the issue was with the user's accounts, they wouldn't be able to log in via any computer.

Further symptoms:  If you log into the machine as the user that did the install, then anyone can in turn log into the AS400.  Conversely, if someone else logs into the machine, then no one can in turn log into the AS400.  That tells me in 3' high blinking neon letters with a ten piece orchastra that I'm dealing with a client side install issue.  Something gets written to the installer's profile that isn't transferred to other user's profiles.  Or there's a file/directory in the IBM folder that needs something more than power user rights.  Or the same with the registry settings.

Whatever the case may be, you'll have a hard time convincing me it's on the AS400 side unless you have a pretty good song and dance routine.

-Todd

20120131-EE-VQP-002

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