Question

Project Server 2007 Timesheet web part error

Asked by: rcs2008

Hello,
I just recently applied SP2 and the August CU for Project Server 2007.  Now I have a handful of users who get the following error when trying to access a saved timesheet or create a timesheet:

An unexpected error has occurred.

Web Parts Maintenance Page: If you have permission, you can use this page to temporarily close Web Parts or remove personal settings. For more information, contact your site administrator.
Troubleshoot issues with Windows SharePoint Services.
 
If I go to the web parts maintenance page, I can delete the shared Timesheet web part, then go in (even as the user in question - i made them an administrator on my test box just to test/troubleshoot) to the timesheet page, add the timesheet web part (at this point it opens fine), then exit the web part edit mode.  When I try to go back into a timesheet I get the same error.  Again, just seems to be a problem for a few select users.  I found one post that said this is a known problem w/ SP2 and those that use the Timesheet functionality, and that MS is working on a fix but won't be available publicly until the December CU.  Has anyone heard anything about this, or have any suggestions/workarounds?
Thanks.

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Asked On
2009-09-22 at 04:50:30ID24751149
Tags

Project Server 2007

,

Timesheet

,

Web Part

Topic

Microsoft Project Project Management Software

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Answers

 

by: jbfraserPosted on 2009-09-22 at 18:40:05ID: 25399412

A few thoughts:
1. You should start a case with Microsoft Support, especially if this issue has a fix coming out in the December CU. The support team will try to reproduce the problem, and may be able to give you specifics on causes and how to avoid it. They may also be able to test upcoming fixes before they go public. If the problem is determined to be a bug (which an "unexpected error" will almost certainly be, unless you've been doing funky things to the server) then the charges for support will be refunded.

2. I haven't run into this problem with several server instances and several thousand users running SP2 and the April CU.

3. Sometimes Timesheet errors are caused by a problematic/corrupt assignment. Do the affected users have any tasks in common?

4. The details of the error should be logged to the "Unified Logging Service (ULS)." Search on "SharePoint ULS" for details on how to enable these logs and look through them. Be careful, many options for using these can consume disk space quickly, so you need to watch disk space and set the settings back to their defaults.


I know theses don't give you a direct answewr, but hopefully they give you some directions to continue...
James Fraser


Hoper these help...

 

by: rcs2008Posted on 2009-09-25 at 07:33:19ID: 25423347

Thanks for the response jbfraser.  

I wound up enabling stacktrace and turning off custom errors in the web.config file, which gave me a better error message.  Here was the message:

[InvalidCastException: Specified cast is not valid.]
   Microsoft.Office.Project.PWA.WebParts.TimesheetPart.LoadTimesheetData(GetTSDataModeEnum LoadingMode, Guid resUID, Guid prdUID, Navigation ps) +11592
   Microsoft.Office.Project.PWA.WebParts.TimesheetPart.OnLoad(EventArgs e) +1825
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

As it turned out, there were a few assignments that had null assn_start_date and assn_finish_date.  I used this query to find them:

select a.assn_uid, a.proj_uid, a.task_uid, p.proj_name, t.task_name, a.assn_start_date, a.assn_finish_date, t.task_start_date, t.task_finish_date
from dbo.msp_projects as p inner join dbo.msp_assignments as a
on p.proj_uid = a.proj_uid inner join dbo.msp_tasks as t
on a.task_uid = t.task_uid
where assn_start_date is null

Once I got a list of projects, I opened each project and published (they had start/finish dates for each of the tasks), and the dates updated in the assignments table.  Once that was done, I was able to open the problem timesheets.

20120131-EE-VQP-002

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