Question

Project Requirement Ticket System

Asked by: ComputerGuy

Hey guys,

I have been looking around for a Project requirement ticket system. We have a manager that does all our project quotes... six or so employees fill out a form of about 26 questions or so right now and the manager then goes through and figures up what a project might cost depending on the answers.

I thought a Trouble Ticket System like osTicket might be a good fit... It lets a user "employee" go in and submit a ticket "form" to a staff "manager"... the manager then could then respond with a quote. On top of very thing I think its nice that the employees could see the status of the ticket and if they want to set the priority they can also do that. The only down side is that instead of being able to define the 26 or so fields and make the required there is just a large text box.

so the question is... Does anyone know of a system already out there that has everything above but is made for Project quotes and allows an admin predefine the project requirements when the person is submitting it for a price quote? I'm looking for all answers free/open source/purchased

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Asked On
2009-11-11 at 12:00:41ID24891931
Tags

Ticket system

,

Project requirements

,

OTRS

,

osticket

Topics

Project Management Software

,

Project Management

,

WebApplications

Participating Experts
2
Points
0
Comments
4

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Answers

 

by: lyonstPosted on 2009-11-12 at 01:13:12ID: 25802606

Hi, not sure if this is exactly what you are looking for but you might take a look a t some of the offerings provided by Salesforce.com

http://www.salesforce.com/

The advantage of using this is that it is accessable from both within and outside the organisation etc.. while still providing the ability to secure your data and customize your needs.

 

by: lyonstPosted on 2009-11-12 at 01:15:33ID: 25802621

Sorry I should have siad that I have used this to track all sales and pre sales activities and also for accounting and bugeting purposes.. I can be used quite well as a tracking service as activites get approved and processed through the various stages of approval etc..

 

by: leonstrykerPosted on 2009-11-16 at 11:05:58ID: 25832869

You may be better off a building one yourself in Excel or Access. Should be fairly simple and very customizable.

Leon

 

by: ComputerGuyPosted on 2009-11-16 at 11:39:06ID: 25833241

Sorry guys,

But the system needs to be web based... I'm thinking of going with kayako since it allows you to create forms with relative ease.

20120131-EE-VQP-002

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