Question

msonsext.dll makes explorer.exe crash

Asked by: sardaukarz

Hello, I have consulted this thread : http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22932181.html?sfQueryTermInfo=1+msonsext.dl

Unfortunately I tried the solution proposed at that time and I didn't work for me. The differences between that case and mine are :

I am running Windows XP SP3 with Office 2007. All the pertinent updates are on the box for the OS and for Office. I had Windows SharePoint installed on the computer. This is the new name for FrontPage. I have uninstalled everything (Office, SharePoint and Visio all version 2007) and I have reinstalled. As the user doesnt appear to really use SharePoint I have not installed this one. There was no problem untill today when I had to reinstall Visio 2007 (the user needs it and I forgot to install it when I made the uninstall/reinstall). Not long after that the problem occured again. I guess msonsext.ddl is also part of Visio. I can't find any confirmation whatsoever on that subject.

My next debugging step will be to uninstall Visio 2007 and to install an older version. If anyone can help it will be much appreciated. Thanks

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-09-22 at 12:18:43ID24752755
Tags

Office 2007

,

explorer.exe

,

visio2007

,

sharepoint

Topics

Office & Productivity Software

,

Windows XP Operating System

,

Operating Systems Miscellaneous

Participating Experts
4
Points
0
Comments
13

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. explorer.exe crash
    Whenever I right click the files, folders or icons in explorer the error explorer.exe comes up with crash. I now sometimes get the same when I right click the start button to open up explorer. I have downloaded the latest drivers for the nvidea card but no good. I am new at t...
  2. Sharepoint and visio calendar sync
    I want to create a calendar in visio using the data from my sharepoint calendar, is this any way possible
  3. Visio Viewer Install crashing Outlook
    User installed Visio Viewer, and now when opening Outlook; Outlook crashes. Both Visio has been uninstalled and Outlook reinstalled, but didn't fix the problem. Outlook will ONLY start in safe mode...crashes when started manually. Removing visio viewer does not fix the probl...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: optomaPosted on 2009-09-23 at 01:11:10ID: 25400851

You could try sfc /purgecache followed by sfc /scannow .

Also try this ms update http://support.microsoft.com/kb/907306 if its not already installed

 

by: burrcmPosted on 2009-09-23 at 04:43:40ID: 25401982

The dll lives here - Program Files\Common Files\Microsoft Shared\Web Folders. It is currently said to be associated with Sharepoint - <<msonsext.dll is a module associated with SharePoint Portal Server from Microsoft Corporation>>, although it exists on my XP machine which has never had Sharepoint installed, so it has other applications also. It is also described as <<Microsoft Office Name Space Extension>> so it may be installed with Office 2003 but is not installed with O2007.

Have a look at the installed date. If this coincides with the install date on Sharepoint, and that application is removed, rename it and see if the problem goes away.

By the way, the replacement for FrontPage is Microsoft Expression. Sharepoint is a different beast entirely.

Chris B

 

by: sardaukarzPosted on 2009-09-23 at 06:03:50ID: 25402565

Well, I guess it's installed with Office 2007 because on this machine (witch is a fairly new install) we only installed Office 2007. There was no Office 2003 or whatsoever. So I guess : A- it comes with Office 2007 and as you stated burrcm it is used by something else. B - it comes with some other Windows component altrought I didn't install Office Live or something else.

unfortunately I can't confirm SharePoint installation date. I can confirm that as of yesterday when I uninstalled Sharepoint and Visio there was no problem. As soon as i reinstalled Visio the problem camed back. I also found the dll and I rename it and I saw no problem in running any of the Office programs installed. Because I can't confirm what exactely this DLL does I am a little bit unconfortable with this solution and I consider it just another step in my debugging routine.

Optoma I will try later your sugesttions,. As I understand it sfc is a command that helps verify the integrity of the dll system files in a manner witch fixes problems we had with previous versions of Windows when 3rd party software could overwrite system dll files and thus cause corruption of some programs or all the system as a whole. As for the ms update suggested this update doesn't seem to adress in any kind of way the issues I have with my computer altrought at some point I might try it as I am slowly but surely running out of options.

Will keep everyone posted. Thnkz for the help.

 

by: optomaPosted on 2009-09-23 at 06:54:57ID: 25403051

Sardaukarx,
Your understanding is correct.
Heres fully about sfc. It explains the switches
http://support.microsoft.com/kb/310747

About the MS update:
It dosnt address the issue but worth a try.
It does list the dll in question, although its probably the same version!

 

by: Darr247Posted on 2009-09-23 at 07:24:18ID: 25403388

That file is apparently installed with windows... it (version 9.0.5318, dated 05/19/2001) exists on an XP SP3 machine I have here which has never had any part of Office (Visio is technically an Office module, like Project, et al) installed except the standalone viewer for powerpoint files (http://www.microsoft.com/downloads/details.aspx?FamilyID=048dc840-14e1-467d-8dca-19d2a8fd7485).

 

by: sardaukarzPosted on 2009-09-23 at 08:49:12ID: 25404579

There again Darr I have never installed the stand alone viewer for Power Point files. I have installed Office 2007, Visio 2007 and SharePoint 2007. For the moment there is no computer available so I can make a fresh install from scratch. ( I will just in order to confirm at witch point the file appears). Will keep posting .

 

by: sardaukarzPosted on 2009-09-28 at 05:47:40ID: 25438840

Well, none of the solutions as described above worked. Instead I have find a workaround. Instead of having a Favorites in Network I mapped a newtwork drive on the server

before :

\\server_name\share_name

\\server_name.fabrikam.com\share_name ---- in the login script on the AD.

As the problem ONLY occurs when u go to My network places and click on that specific share, this workaround is acceptable for the moment. So even if Expers-Exchange sends me mail about how this question is "abandoned" the solution to the problem was never find.

 

by: burrcmPosted on 2009-09-28 at 06:02:42ID: 25438929

Close the question by accepting your own comment as the solution noting the reason as stated in your last comment.

Chris B

 

by: sardaukarzPosted on 2009-10-01 at 11:33:20ID: 25471734

I can't do that the problem is back with a vengeance! Same problem all over again. I changed the machine and replace it by a brand new one, same model same config (we all have HP hardware in here). I just put the hard drive of the "old" machine in the new one so the problem is really software related as I knew all along.

 

by: burrcmPosted on 2009-10-02 at 01:26:29ID: 25475961

OK. Delete the dll. Whatever needs it (if anything) will complain if it can't find it. Once this occurs, reinstall the program. This will reinstall the dll.

Chris B

 

by: sardaukarzPosted on 2009-10-02 at 06:00:12ID: 25477416

Burrcm : did that didn't helped. I also tried to rename the .dll to name_of_file.dll.old That helped and no error occured for a while. I think I am going to use this workaround for the moment and investigate as I can get my hands on that machine For the moment, I can't take it away from the user because she really needs it and I have no other clean machine to give to her.

 

by: ee_autoPosted on 2009-11-12 at 01:21:45ID: 25802659

Question PAQ'd, 125 points refunded, and stored in the solution database.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...