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Asked by JAStillwell in Microsoft Word, Microsoft Office Suite
Hello,
We recently reformatted and re-installed a client's computer that uses Microsoft Office 97 and Windows XP Pro SP3. Upon running Word 97 and trying to print to any printer (a USB-attached HP LaserJet P2015, PDF Complete, a networked HP LaserJet 4050N) Word 97 gets stuck spooling the print job, and a partial print job gets stuck in whatever printer we choose. We can click to close the Word 97 document, whereas it says that it's in the middle of a print job and would we like to stop it. We can print from any and all other applications that we try (including Excel 97, a niche application, WordPad) to any and all printers. Word 97 is the only one that doesn't work.
We re-installed Office 97. Removed all traces of Office in the registry. Installed just Word 97 from another CD by itself. Every time it gets stuck printing. We even rolled back SP3 to SP2 thinking that maybe there's an incompatibility with SP3 and Word 97. Didn't work. Searched the web for possible solutions (including here) and tried a couple of troubleshooting methods suggested (like removed Normal.dot, re-installing) and nothing works. Most of the suggestions seem to be related printing from Word 97 to s specific printer, not to any printer you choose.
Thanks for any insight on this!
Jeff
20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625
