Question

InDesign CS - missing palettes, plug-ins

Asked by: TequilaMockingbird

InDesign has suddenly quit working! Last time I created a document it was fine. Recently I tried to open a document sent to me by someone, and it said the document couldn't be opened because the features required were on a CD or other media not available - something about missing plugins. Also, when I open the program, all I get is the program menu, no palettes, and there aren't even any help files. The only thing under the Help menu is "About InDesign" and "Configure Plugins".

I've tried completely uninstalling Adobe CS and re-installing, and it's still the same way. The program is unuseable this way - what on earth could be wrong with it?

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Asked On
2007-05-05 at 18:16:10ID22555067
Tags

indesign

,

missing

,

plugins

,

cs

,

plug

Topic

Adobe InDesign Publishing Software

Participating Experts
2
Points
500
Comments
7

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Answers

 

by: BongSooPosted on 2007-05-07 at 06:53:36ID: 19042599

The first issue, trying to open a document and getting a message about missing plugins sounds like the file they sent you was created with a more recent version of Indesign, most likely CS2.

The other issue is wierd. When you say that you only have the 'program menu', do you mean you have: File, Edit, Layout, Type, Object, Table, View, Window, Help?

If so, have you tried going to Window and turning individual pallettes on?

 

by: TequilaMockingbirdPosted on 2007-05-07 at 12:25:02ID: 19045258

I would suspect the CS2 to CS problem as well, except I'm getting a similar message when I go to open documents I've created with Indesign CS.

Many of the menu items that should come up under the main menu - File, Edit, Layout, etc are not there, or are greyed out. For instance, under the Window menu, I only have Arrange and Workspace. Under workspace the only choice is Default workspace or save workspace. Clicking default workspace, all the palettes are missing, and I can find no way to turn them on.

Someone at the Adobe forum suggested I have a severely corrupted installation of CS, and said I should do a complete uninstall, including removing preferences.

 

by: BongSooPosted on 2007-05-07 at 12:31:09ID: 19045314

Yep, I would have to concur.

 

by: TequilaMockingbirdPosted on 2007-05-07 at 13:34:21ID: 19045798

I tried the uninstall again - this time I was careful to be sure and remove my preferences when uninstalling (although I did keep the activation - I didn't want to have to go through that again). This time InDesign came back with all its bells and whistles, at least as far as I can tell. Thanks!

 

by: BongSooPosted on 2007-05-07 at 13:48:45ID: 19045898

Good deal!

 

by: katywebster1Posted on 2008-11-11 at 10:04:50ID: 22932928

I have the same problem as the original poster in that my Indesign CS2 can not open files as it maintains that plug-ins are missing. I am fairly new to Macs and Indesign, can someone talk me through exactly how should uninstall?

Thank you

 

by: katywebster1Posted on 2008-11-11 at 10:06:03ID: 22932937

Sorry, I should add that I have just uninstalled and reinstalled and same problem exists. I thought I had binned the preferences but obviously I didn't.

20120131-EE-VQP-002

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