Are the MAC users using the correct version of indesign for their OS / processor.
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Opening and Saving Indesign CS3 files on WAN
We have a main officein Boston, MA and recently opened an office on the west coast. We have Designers working on InDesign on both PC and Mac out there. They are collaborating with Designers from the East coast on InDesign docs that are stored on fileservers in Boston. We have a 10MB link with a WAN optimizer on each end. We are experiencing very different behaviour when windows InDesign users open files across the link as opposed to mac Indesign users. Because the WAN Optimizers provide caching\data reduction the Windows clients can open an Indesign doc 1with 100+ linked files in about 8 seconds (exellent performance) but the Mac clients take about 2-3 minutes to do same. It looks like the PC clients are treating the Indesign Linked files differently to the Mac clients. Anyone got any ideas on this - does Indesign on Mac handle linked files differently than Indesign for Wins ? Are there adjsutments we can make that would cause it to work faster ? Anything we should look at when addressing this issue.
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Answers
Hello, sorry you've been dealing with this problem for so long with no resolution!!
Can you get linked file information? I.e., are the links all on the same share? If so, how do both machines access that share? Are the Mac clients using the same DNS servers that their windows counterparts are? Are they set up for TCP/IP?
Are both PCs and Macs using CS3?
Try to ping the fileshare by name from an affected Mac as well as a PC counterpart at that location.
It sounds like the Mac workstations are bypassing the optimizer, or they are unable to return valid data from it. Macs access file shares differently, and you might check into that. One way to test would be to either disable or shut down the source file share on the Boston side, then attempt to open a file on the PC... I assume that it will open using cached links on the optimizer. If the Macs are bypassing the optimizer, they should simply fail when trying to open the files. That should prove whether they are bypassing or not.
Another thing to try, although a longshot, is to check out the settings for the display of images... I am much more familiar with CS4, so CS3 may not have this option but when you set "Overprint Preview" on, it will show full quality images, and just the thumbnails without. So, check this on both machines... perhaps it is defaulted to "on" on the Macs?
Let me know what you discover, we'll get this figured out!!
This wasn't exactly the solution but we did fnd out that that there were quirkls with how Indesign handles files and and linked files on the MAc. Everytime you Save a file in Indesign on the Mac it increases the size of the Master file. If every so often you click Save As and overwrite the orionginal file it eliminates some of this iefficiencly and really improves perfomance.
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by: GlennHarrisPosted on 2009-08-07 at 03:42:58ID: 25041401
A tough question with too many variables; I had a somewhat similar issue and found that the network virus scanner was scanning all traffic on the way in/out of the file server; you should only virus scan at the client side to speed up throughput. Sorry I don't have more to offer. HTH