On the Project planning side...while I am sure that MS Project will suit your needs...many companies also opt for Primavera as a Project planning tool. I would say this is more prevalent if your company deals with larger scale construction projects.
Not necessarilly reccommending Primavera as I think it is less user friendly and there is somewhat of learning curve going from Project to Primavera but it does have a bit more robust functionality as a planning tool in my opinion.
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by: crm_infoPosted on 2009-01-08 at 04:08:20ID: 23324092
We're not a construction company, but we have implemented Microsoft CRM for a few construction companies and for retail and rental companies that serve the construction industry. There are a lot of CRM tools out there - depending on your size and infrastructure there may be different tools that are appropriate for you.
As a disclaimer, we are certified in both Salesforce.com and Microsoft CRM - though we have also worked with Sage products, ACT and Goldmine. In general, you'll find that SF.com and MS CRM are both very flexible tools that give you most of the core functions you need right out of the box. Their strength is that they are both very customizable - so rather than forcing you to change your process to work the way they do, they allow you to customize the tool to work the way that you do.
Hope that provides a bit of info on the CRM side of your question.