Question

Paint Shop Pro Photo X2 Vista Install Problem

Asked by: Groberts89

How do I get Paint Shop Pro Photo X2 (download version) to install correctly under Vista 32 bit (SP2)? I have downloaded it and installed it on a clean copy of Vista. Install hangs and will not complete. I've done multiple iterations - attempting to download again and choose 'fix' from the installer option as well as remove. After removal I have even scrubbed temp files and the registry to make sure. At one point, I even unchecked all the install options for program association and removed all external USB drives and local picture (.bmp & .jpg) files. Nothing seems to work. Corel support is less than helpful or responsive.

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Asked On
2009-06-06 at 17:45:03ID24469758
Tags

Paint Shop Pro; Vista

Topics

Paint Shop Pro Photo Editing Software

,

Photos & Graphics Software

,

Images & Photo Software

,

Graphics

Participating Experts
0
Points
0
Comments
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Answers

 

by: Groberts89Posted on 2009-06-09 at 10:16:26ID: 24583338

I found a known issue with Norton 360. I have applied a patch from Norton. After reboot, PSP started - once - and then immediately exited when I tried to open a .jpg file. It refused to open thereafter. I rebooted. I then disabled the norton 360 service, uninstalled PSP, reinstalled PSP. It ran and I went through the PSP menu bar to get the update patch to 12.1. The patch installed successfully (with Norton service still disabled), but PSP will not run again. I am about to reboot again. I can find nothing in processes, services, or anything in any utility that tells me I have anything corrupted any conflicts, or even a busy system. I'm running quad core intel with 8GB RAM and SATA hard drives - mirrored. OS is Vista Home Preimum 32 bit. All drivers are current. All other installed software runs fine. What is going on?

 

by: Groberts89Posted on 2009-06-12 at 06:42:43ID: 24612161

Well, I feel pretty foolish now. After the Norton 360 patch, it seems like 'compatibility mode' was set for the application launch. Not sure how that happened. Once I turned off compatibility mode, it works fine. Real cause was apparently the Norton 360 issue. I can close this. Thanks

20120131-EE-VQP-002

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