July 25, 2008 05:49pm pdt

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	[x] Attachment Details

Can't Open JPG Image on Windows XP - recent occurrence

Zones: Photos & Graphics Software, Adobe Photoshop, Outlook Groupware Software

Tags: No Preview Available

Recently got complaint from users in organization using Windows XP that they could not open JPG images sent from our Art department who are using MACS. Users indicated that this started within the past two weeks. The only change I know is that the PC's were patched with March Microsoft patches in the past two weeks.

I had art department send me three pictures via Outlook 2003.

1) Image 1 received from photographer as JPG and was retouched and resaved as rgb jpeg in Photoshop on the MAC

2) Image 2 directly from photographer

3) Internal house image resaved as JPG in PhotoShop in MAC

On my Windows XP workstation as administrator I received in Outlook 2003 and tried to open and got image preview not available on Image 1 and 3. Image 2 opened fine.

Went to another administrator workstation and all 3 opened fine.

Went to 3 user workstations and image 1 and 3 won't open with same error.

In all non-open cases saved to desktop and tried to open and get same error.

Company OU not applicable since 3 different OU's were in effect here and two of them are administrative OU's without lockdown policies.

My first thought was that issue was with Photoshop for MAC converstion but this was blown out of water when I went to another adminstrator machine with all identical patches and it opened. Oh - went to third Admin machine and 1 and 3 would not open.

ANY IDEAS!!!! Any recent within past two months changes to how Microsoft XP, Office 2003 SP3, Outlook etc... handle JPG images.

Thanks

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7.8

Question Stats

Zone: Software

Question Asked By: Dabowitt

Solution Provided By: shimik

Participating Experts: 5

Solution Grade: B

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Comment by InfraTech

need to uninstall security update KB945432

http://office-outlook.com/outlook-forum/index.php?t=msg&th=97215/ this worked for 2 users so far.

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Comment by Dabowitt

You are correct as it was JUST verified Friday by Microsoft that this is due to MS08-015. They are developing a hotfix for it as we speak and I'm waiting for the hotfix for deployment.

Thanks

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Comment by InfraTech

Dabowitt,

Where did you find that MS is developing a hotfix? can you please provide the URL?

Thanks

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Comment by Dabowitt

I was informed by the person working on my case who is in the IE support team in Texas. Once we realized it was an Outlook issue he opened the books for the Outlook team and found the exact same issue I was experiencing. We tested because the workaround is opening the attachment via OWA. I was informed that it was "tagged" to hotfixed but was unsure when that was going to be released. I should hear from him today or tomorrow and I'll provide an update as soon as I know more.

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Comment by InfraTech

Ok, I will watch for your update. Thanks!

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Comment by InfraTech

OK everybody. MS has a hotfix for this issue. They are not releasing in updates at this time. you will have to call them and request that they send it to you.

the Hotfix is #951678

I have tested on a few machines and it's working like a charm

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Comment by ipfreeze

i called microsoft and referred them to kb article 951678. the article number is invalid. i tried it myself and it doesn't work. anyone have the kb number? the microsoft rep said to get that number and he can help me.

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Comment by Dabowitt

just call in and ask for hotfix 951678 as referenced by InfaTech and rec'd by me during testing. It works perfectly. Note: can't reopen corrupted jpegs, just re-email them to yourself and they are fixed.

20080723-EE-VQP-34 / EE_QW_2_20070628