Question

Virus Blocking access to certain websites

Asked by: JimmyLegs

I have a virus that is blocking access to certain websites, such as microsoft updates and the AVG free website.  I installed microsoft onecare and it says it's cleaned everything, but I still can't access certain sites.

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Asked On
2009-01-03 at 09:09:26ID24022576
Tags

virus websites

Topics

Security Software

,

Anti-Spam Email Software

,

Internet Security

Participating Experts
2
Points
500
Comments
8

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Answers

 

by: jhyieslaPosted on 2009-01-03 at 14:09:59ID: 23287302

It's possible that the browser was hijacked by whatever infected your system.  Try installing and using an alternate browser. It's also possible that your host file was co-opted.  Check the hosts file at C:\windows\system32\drivers\etc to make sure that there are no bogus entires. Make sure to go all the way to the bottom of the file.

 

by: JimmyLegsPosted on 2009-01-03 at 15:08:20ID: 23287559

How do I know which entries are bogus?

 

by: jhyieslaPosted on 2009-01-03 at 15:29:33ID: 23287634

Unless you've put something in the hosts file, there shouldn't be anything in there except some explanatory text and a single entry ... can't remember right off what the IP is, but it's something like 127.0.0.1.

I had a virus infection on one of the PCs that I manage at my work a few years ago and the virus put in bogus entries for all of the major antivirus vendors that routed requests for their web pages to IP addresses controlled by the virus maker. But it was not immediately obvious.  The virus had put in a large number of blank lines and then put the fake entries at the bottom.  Normally whern there's not much in the file and you open in in something like notepad, it all fits onto one page.  I had not noticed that the scroll bar was active until I had looked at the file a couple of times.  When I realized this I went to the bottom of the file, saw the entries and deleted them.

 

by: JimmyLegsPosted on 2009-01-03 at 15:38:40ID: 23287663

This is all I found in the host file.  Doesn't look like anything out of the ordinary

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

 

by: jhyieslaPosted on 2009-01-03 at 16:45:19ID: 23287850

Yep... that's what's supposed to be there.

Have you tried an alternate browser like FireFox or Safari?

Can you go to sites like Google?

What happens when you attempt to access the sites that are giving you trouble? Does it just not go or are you routed somewhere else?

 

by: rpggamergirlPosted on 2009-01-04 at 05:20:53ID: 23289614

As already had suggested,
Were you able to scroll down the Hosts file? Just make sure there aren't any blank lines inserted there to trick the users that there are no more entries after the blank lines. I've seen this happened with older infections, though I haven't seen this maybe over 2 years, nasties can add even up to 50 blank lines in the Hosts file.

See if you can access MalwareBytes on these links and download and run it.
Download MalwareBytes from either of these locations, update before scanning if you can.
If it won't run, you would need to re-download and rename it before saving to your desktop, or use another pc to download and rename it before installing it to the infected pc.
MalwareBytes:
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
http://projects.securitywonks.net/projects/details.php?file=158</P>

 

by: JimmyLegsPosted on 2009-01-04 at 14:34:45ID: 31530608

This worked - Thanks much!

 

by: rpggamergirlPosted on 2009-01-04 at 14:40:50ID: 23291750

You're welcome, glad to know the issue is now resolved.

Thanks for the points and the grade!

20120131-EE-VQP-002

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