Question

Adobe Reader installation error 1402

Asked by: getair

I am trying to upgrade the version of Adobe Reader from 7.0 to 9.0.

During the installation I receive and this error:

Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C523F39F-9C83-11D3-9094-0010BD0D535}\ProgID. Verify that you have sufficient access to that key, or contactsyour support personnel

I have tried manually uninstalling Reader 7.0 using these instructions:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400728&sliceId=2
and
I have also tried using the installer cleanup utility from Microsoft

Nothing has work. I receive the same error each time.

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Answers

 

by: Richard_de_grootPosted on 2008-08-05 at 08:29:59ID: 22161903

"Verify that you have sufficient access to that key". Can you right mouse click on the hyve and check your administrator credentials and that administrator has full control on the hyve.

Hope this helps.

Richard.

 

by: getairPosted on 2008-08-05 at 23:01:08ID: 22167434

I have logged in as domain and local administrator and still have the issue. "Everyone" has full control of the hyve.

When I try to open the items below the key I receive the following error:

Cannot open ProgID: Error while opening key
Cannot open Programmable: Error while opening key
Cannot open TypeLib: Error while opening key
Cannot open VersionIndependentProgID: Error while opening key

 

by: Richard_de_grootPosted on 2008-08-05 at 23:31:18ID: 22167570

Can you try to repair the registry by defragging it by Sysinternal tools?
 Download Pagedefrag http://technet.microsoft.com/en-us/sysinternals/bb897426.aspx and run it. It will defrag/repair your registry. Can you try?

Richard.

 

by: getairPosted on 2008-08-06 at 00:24:10ID: 22167797

I am receiving the same errors during the installation and while clicking on the registry keys after running the defrag tool.

 

by: getairPosted on 2008-08-06 at 01:11:52ID: 22168026

I was able to log on as the local administrator and re-assign ownership and permissions to the keys. After installing Adobe Reader 9.0 on the local admin account I was able to successfully launch the application while logged on as the user.

Thank you for your assistance.

You can close this issue.

 

by: Richard_de_grootPosted on 2008-08-06 at 09:06:19ID: 22171847

Great to hear my solution helped you. If you want to reward me with the points you can do so to select my answer and reward the points if you like. If you feel I did not help you you can choose to select your own answer as the solution.

If you need help. PLease let me know.

Have a great day.

Richard.

20120131-EE-VQP-002

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