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9.4

Unable to send e-mail externall from Ricoh MFC

Asked by summit_pcguy in Document Management, Exchange Email Server, Document Imaging

Tags: Ricoh MPC2550, Exchange 2003

Until last week our 2003 Exchange Server was sitting on a Windows 2003 Domain controller running DHCP, DNS, WINS. We had a Ricoh MFP humming happily along.

Last week I swung the Exchange server to a temporary box, uninstalled Exchange/Wins/DNS and demoted the server to a member server. I then reloaded Exchange and swung the mailboxes back. DNS and Wins are hosted on a new Domain Controller (2003 R2)

That broke the Ricoh Aficio MPC2550 that the office staff use for copying, scanning, and e-mailing.
Staff could not longer e-mail scans. This is important because there is no fax machine here and the IT manager does not want to teach anyone a new procedure (like scan and send from Outlook)

I found that I had forgotten to change the Primary DNS and LDAP server settings on the Ricoh. Secondary DNS  was still working. I changed WINS, DNS and LDAP to the new server (or rather I gave these to the IT Director over the phone and he did it).
Staff can now e-mail from the Ricoh internally but not outside the network.
I contacted the tech who was here when the unit was installed and he said that there was absolutely no changes made to the Exchange server to accommodate this unit. He says the copy company techs did everything at the unit and only asked him for the name of the LDAP server and a user name and password on the domain.

This one has been escalated from on high. Does anyone have any thoughts? We called the copy company and they will send someone out next week which is not acceptable to the boss.

Thank you.
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[+][-]10/02/09 03:10 PM, ID: 25482723Accepted Solution

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About this solution

Zones: Document Management, Exchange Email Server, Document Imaging
Tags: Ricoh MPC2550, Exchange 2003
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Solution Provided By: _Birkoff
Participating Experts: 2
Solution Grade: A
 
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