Question

Information store will not mount!

Asked by: kak268

When i go into exchange manager and try to mount the stores i get this error: An internal processing error has occured.  Try restarting the exchange system manager or the microsoft exchange information store, or both.
ID #: c1041724

This shows up in event viewer:

-------
Event Type:     Error
Event Source:     ESE
Event Category:     Logging/Recovery
Event ID:     494
Date:          1/5/2005
Time:          3:27:01 PM
User:          N/A
Computer:     LMT-EXCH
Description:
Information Store (1696) Database recovery failed with error -1216 because it encountered references to a database, 'D:\program files\exchsrvr\mdbdata\priv1.edb', which is no longer present. The database was not brought to a consistent state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, please contact PSS for further instructions regarding the steps required in order to allow recovery to proceed without this database.

For more information, click http://www.microsoft.com/contentredirect.asp.
-------------------

The priv1.edb database is still there.  It suggested that I run eseutil /r /i..... however I am unsure of the correct syntax to use to run it.  What is the logfile base name that i should use?  How do i know where directory has the log files, system files, and database files?

Thanks!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2005-01-05 at 12:51:20ID21263126
Tags

store

,

database

,

files

Topic

Exchange Email Server

Participating Experts
1
Points
500
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. EXCHANGE 2003 - STORE WILL NOT MOUNT
    Windows 2003 SP1 Server Ent EXCHANGE Server 2003 Ent Sp1 I believe some logs file got deleted and not exchange will not mount... I first when thru OWA to login web wise and kept getting an error and rebooted and now nothing works... the E00.log is there but ????? HELP...
  2. Exchange Mail store will not mount.
    Hi All I have exchange 2003 standard edition sp 2, the problem i have is that the exchange mailbox store will not mount and when i attempt to do so it creates the following error in the event log. the information store service starts and stop with no errors. Information St...
  3. Can not mount Exchange mailbox store after upgrading hard…
    We moved a Windows Server 2003 (Small Business) to larger hard drives, using Acronis Image Server software. Everything worked after the migration, except that we could not mount the mailbox store nor the public store in System Manager (in First Storage Group). We placed the...
  4. Exchange store will not mount after power failure
    I have a client whose power would be out all day. They switched to a generator to keep the business running. They overloaded the circuit with server 2003 SBS on popped the circuit breaker. After rebooting, the Exchange store will not mount. Event log has event ID 494: In...
  5. Exchange 2003 Stores will not mount
    At around 4am this morning, Exchange decided to take a crap (SBS2003, SP2).. both the public and private stores will not mount.. everything else on the server works (file & printer, internet, etc).. all of the Exchange services are started.. just the information stores ar...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: yomanexPosted on 2005-01-05 at 12:54:21ID: 12966257

first try moving the log files to another folder and mount the store
then post back the result

 

by: kak268Posted on 2005-01-05 at 12:58:45ID: 12966306

I moved the priv1.edb to a different folder and then tried to mount the store and got the same error message and the same error in event log.

 

by: yomanexPosted on 2005-01-05 at 13:08:23ID: 12966401

no do not move the  priv1.edb
move the *.log files and try mounting

 

by: kak268Posted on 2005-01-05 at 13:22:31ID: 12966566

i moved the .log files from the mbdata folder and mounted the mailbox okay.  However the public store gives me an error when i try to mount it.

The database files in this store are inconsistent.  ID Number: c1041739
Exchange system manager.

I am assuming that I also need to move the logs that correspond to the public store.  Where would these be?

 

by: yomanexPosted on 2005-01-05 at 21:58:35ID: 12969591

the logs you moved are used also for public folders
exchange uses thous log for both mailbox and public folder.

 

by: kak268Posted on 2005-01-06 at 04:44:03ID: 12971371

Any idea for what I need to do to get the public folder to mount?

 

by: kak268Posted on 2005-01-10 at 04:49:53ID: 13002319

This is the error that I get when I try to mount the public folder in exchange.  Does anyone have any suggestions for what I can do to try to get the public store to mount?

The database files in this store are inconsistent.  ID Number: c1041739
Exchange system manager.

Thanks!!

 

by: kak268Posted on 2005-01-10 at 11:59:51ID: 13006723

I was able to fix the error with the public store myself.  I ran a few different eseutil scans on the pub1.edb file and was finally able to mount it.

Thanks

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...