Question

Exchange Webmail

Asked by: Burrtech

We are trying to set up webmail (Exchange 2000) for our company.  The inside IP to our mail server is 10.15.10.15 and the outside address is 64.207.30.34.  We have a cisco pix and the static NAT is set up correct (we think).  We can access webmail from the inside with the address http://mail.adaes.com/exchange and via IP 10.15.10.15/exchange.  But from the outside accessing the webmail it doesn't go through both via address or IP.  Pinging 64.207.30.34 does give a response.  Please help, thanks.

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Asked On
2005-07-22 at 07:26:33ID21500930
Tags

webmail

,

exchange

Topic

Exchange Email Server

Participating Experts
2
Points
500
Comments
13

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Answers

 

by: yujaPosted on 2005-07-22 at 08:47:03ID: 14503774

nat by itself  doesn't help in this case. what you need to do is set up port forwarding. cisco pix by itself doesn't know what to do with an incoming http packet for your webmail server.

there are several challenges, however. the port forwarding is done based on TCP and UDP port numbers. web sites use a common port 80. So, if you already have a web server on your private network behind your PIX, pix is probably already configured to forward all requests for port 80 to that wweb server. to go around this problem, you can configure webmail (correct name  for Exchange server webmail features is Outlook Web Access or OWA, by the way) to use SSL encryption with certificates (actually, this SHOULD be done by anyone security-conscious... since otherwise all your email will be unencrypted and cached in temporary files, and anyone intercepting packets will be able to read your email and logins and passwords you use to access your webmail in plain text). That way, the HTTPS protocol will be used, and it uses a different port number - port 443.

refer to your Cisco manual on how to set up port forwarding... here's a quick howto (for port 80) i found on one of the forums:
http://www.webmasterworld.com/forum105/31.htm

to set up your OWA to use SSL certificates, you can use this guide:
http://www.msexchange.org/tutorials/MF004.html

 

by: yujaPosted on 2005-07-22 at 08:51:22ID: 14503821

ok, here's the specific section on port forwarding in official cisco guide (they, for some reason, call it  port redirection):)

http://www.cisco.com/en/US/products/sw/secursw/ps2120/products_configuration_guide_chapter09186a008017278e.html#wp1116687

 

by: yujaPosted on 2005-07-22 at 09:23:00ID: 14504186

oh, when you do set up the OWA to use SSL, and correctly configure port redirection on your PIX, you'll have to use the https://mail.server.com from outside instead of just http://

 

by: BurrtechPosted on 2005-07-22 at 16:21:33ID: 14507553

Yuja, what do you mean by there is a difference between fowarding/redirection and static NAT?  We looked into the PIX configuration and it does say static (Outside, Inside)  64.207.30.34 10.15.10.15.?  Its not a DNS issue b/c we called our ISP and 64.207.30.34 is already recorded.  Do we need to do something with the OWA configuration in order for it to work on the outside?? If so, where/how do we change those settings. Thank you much.

 

by: einsteinjr79Posted on 2005-07-22 at 23:36:05ID: 14508723

Things to check out:

1) Static NAT 64.207.30.34 to 10.15.10.15 and open port 80 on the firewall from WAN to the exchange server.
2)Another check the following link.
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21496423.html


Just check these two out and tell me

 

by: einsteinjr79Posted on 2005-07-25 at 04:47:58ID: 14517170

Hi burrtech, how is it going?

 

by: BurrtechPosted on 2005-07-26 at 11:52:19ID: 14530343

Einsteinjr, we tried both methods and it still doesn't work.  Although in the IIS manager there is a red STOP sign next to the exchange folder.  But it doesn't show us the error message.  Do you have any idea what that means?  Thank you.

 

by: einsteinjr79Posted on 2005-07-26 at 21:12:00ID: 14533584

I think your Exchange Virtual Server has stopped. try starting it. Or if it is started try restarting it.

 

by: BurrtechPosted on 2005-07-27 at 07:38:21ID: 14537176

Oh okay, I went into the properties and it doesn't have a tab to start the services again.  Could you be so kind and walk me through how to start it again?  Thank you.

 

by: BurrtechPosted on 2005-07-27 at 09:44:30ID: 14538703

Okay all services are started.  We don't know why the Exchange folder in the IIS manager has a red stop sign with the word "error".

 

by: einsteinjr79Posted on 2005-07-28 at 01:03:51ID: 14543776

Are you able to telnet to port 25 of your mail server internally?

and the red sign is baffling me. Just try restarting the IISADMIN or better your server.

And are you able to receive mails from outside? I don't think so after checking you i.p.

 

by: BurrtechPosted on 2005-07-28 at 07:48:03ID: 14546259

Einsteinjr79, we are able to send and receive mail internally and externally via Outlook 2003.  The OWA works internally but when we access the OWA from the outside, it says page can not be display.  Our ISP has the A records and MX records for our static IP 64.207.30.34 to \\mail.adaes.com.   Our cisco pix has the static NAT set at (outside,inside) 64.207.30.34 10.15.10.15.  We are having a difficult time figuring out what is the missing key to get OWA to work from the outside.  Is there something in the IIS settings we need to create?correct?  Thank you much.

 

by: BurrtechPosted on 2005-08-08 at 12:31:19ID: 14626683

We  got it to work, it was a port forwarding and SSL issue.  The cisco acticles really helped us understand the root of our webmail problem.  Thank you again.

20120131-EE-VQP-002

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