Question

exchange 2003 slow, and many MSExchangeTransport problems. a lot event id: 3008, 3015, 3018, 3030 error in event log

Asked by: luyan

Hi,
My exchange 2003 server responsed very slow. I checked event log, there are many MSExchangeTransport problems. a lot event id: 3008, 3015, 3018, 3030 in there?

Anybody have some solutions?

Thanks in advanced

Yan
 

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Asked On
2005-08-29 at 13:18:39ID21543976
Tags

exchange

,

event

,

2003

,

slow

,

id

Topic

Exchange Email Server

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Answers

 

by: luyanPosted on 2005-08-29 at 13:50:20ID: 14779178

The exchange 2003 is on windows 2003 server and do not have sp1. There is a GFI installed on this server.
Here are some error message:
3008:
A non-delivery report with a status code of 5.0.0 was generated for recipient rfc822;a.koreisha@lucent.com (Message-ID <WIGGUM66pCYBmAtPbN000000100@wiggum.rtviz.com>).  
Cause:  This indicates a permanent failure. Possible causes :  1)No route is defined for a given address space. For example, an SMTP connector is configured, but this recipient address does not match the address spaces for which it routes mail.  2)Domain Name Server (DNS) returned an authoritative host not found for the domain.  3)The routing group does not have a connector defined û mail from one server in the routing group has no way to get to another routing group.    
Solution: Verify that this error is not caused by a DNS lookup problem, and then check the address spaces configured on your STMP connectors. If you are delivering Internet mail through an SMTP connector,  consider adding an address space of type SMTP with value ô*ö (an asterisk) to one of the SMTP connectors to make routing possible. Verify all routing groups are connected to each other through a routing group connector or another connector.

3015:
A non-delivery report with a status code of 5.3.0 was generated for recipient rfc822;kerrie@flash.net (Message-ID <WIGGUMrgN9zp2ZbVGGw00000106@wiggum.rtviz.com>).  
Causes: Exchange mistakenly attempted mail delivery to an incorrect MTA route.  

3018:
A non-delivery report with a status code of 5.4.0 was generated for recipient rfc822;375_mamacint@jtlcompany.com (Message-ID <WIGGUM3cqnrcstUBBPv0000010a@wiggum.rtviz.com>).  
Causes: This message indicates a DNS problem or an IP address configuration problem  
Solution: Check the DNS using nslookup or dnsq. Verify the IP address is in IPv4 literal format.

3030:
A non-delivery report with a status code of 5.1.8 was generated for recipient rfc822;agache@cisco.uk.com (Message-ID <WIGGUM8graBgPO3gMi4000000fa@wiggum.rtviz.com>).

I have a lot this kind error messages in event log and have different address. Is this a Virus issue or some one else?

Thanks
Yan

 

by: SembeePosted on 2005-08-30 at 07:23:14ID: 14784729

Those are all NDR messages.

Do you know if any of the email addresses shown are legit?
Have you looked at your queues to see if you have large number of messages listed?

This is one of two things.

1. DNS problems.
2. Spam.

If the emails are not ones that you normally would expect to go through your server and you have significant amounts of messages in the queues then spam attack is the likely cause.
Take a look at my web site for information on identifying and cleaning up after a spam attack. http://www.amset.info/exchange/spam-cleanup.asp

If your queues are clear or have very small numbers of messages then it could be DNS.
Verify that you have internal DNS servers listed in the DNS configuration on the Exchange server - they should be pointed at the domain controllers only.
You may then need to configure forwarders on your DNS Server configuration on the domain controllers to use your ISPs DNS servers.

Simon.

 

by: luyanPosted on 2005-08-30 at 11:29:00ID: 14787578

Simon,
Thanks a lot.
I thought it is spam.
I run Symantec antivirus last night. It sounds clear the spam. now it cool down.

1. For
Check Whether an Authenticated User is Relaying

This technique requires the Windows Event Viewer to determine whether a user is trying to use the SMTP service in Exchange to send email. If you have disabled the authenticated user option already then this isn't an issue. (more info)

Start ESM.
Expand Admin Groups, <your admin group>, Servers. Right click on your server and choose Properties.
Click on the "Diagnostic Logging" tab.
In the list of "Services" on the right, find "MSExchangeTransport".
In the resulting list choose "SMTP Protocol".
Below the list, change the "Logging Level" to Maximum.
Press Apply/OK to close Server Properties.
You now need to watch the Event Logs on the Exchange server. In the application log you will see something similar to the following which can indicate that a user is trying to send email through the SMTP interface.

Event Type: Information
Event Source: MSExchangeTransport
Event Category: SMTP Protocol
Event ID: 1708
Date: 30/08/2004
Time: 15:45:08
User: N/A
Computer: EXCH-SRV1
Description: SMTP Authentication was performed successfully with client test-pc1. The authentication method was LOGIN and the username was testdomain\testusername.

I did not see the information event like you said in application eventlog. Do I missed something?


2. I tried to follow the instruction in you web site, got stuck at:

Deleting the Messages
Now that the messages are in one queue, it is quite easy to delete them
Exchange 2003

Right click on this connector and choose "Find Messages".
In the drop down box select the number of messages to be listed in the search.
Click "Find Now".
Once the search is complete, select all of the messages (use the shift-page down key combination)
Then click "Delete all Messages (No NDR).


There are 8400 smtp connectors. Do I need to delete them one by one? And how can I know which one is good?
How can I "Delete all Messages (No NDR)"?

Thanks

Yan

 

by: SembeePosted on 2005-08-30 at 13:23:28ID: 14788643

If you don't have users authenticating to send email then you don't have a problem with an authenticated user doing the relaying.
Therefore it is probably NDR spam.

Did you create the new SMTP Connector with the bogus IP address?
Unfortunately there is no way to sort the good from the bad. I usually suggest that you tell the users that they will have to resend the email message. It is better to get two copies than non at all.

Simon.

 

by: luyanPosted on 2005-08-30 at 14:34:37ID: 14789237

Help !!!
All email is not going outside. inside is ok and can receive outside email.

Thanks
Yan

 

by: luyanPosted on 2005-08-30 at 14:37:49ID: 14789269

I did create SMTP Connector with bogus IP address. And I missed a step:

Check Whether an Authenticated User is Relaying

This technique requires the Windows Event Viewer to determine whether a user is trying to use the SMTP service in Exchange to send email. If you have disabled the authenticated user option already then this isn't an issue. (more info)

Start ESM.
Expand Admin Groups, <your admin group>, Servers. Right click on your server and choose Properties.
Click on the "Diagnostic Logging" tab.
In the list of "Services" on the right, find "MSExchangeTransport".
In the resulting list choose "SMTP Protocol".
Below the list, change the "Logging Level" to Maximum.
Press Apply/OK to close Server Properties.

I did that. But I don't know WHEN email can not go outside.

Thanks
Yan

 

by: SembeePosted on 2005-08-30 at 15:30:58ID: 14789559

The whole point of the SMTP Connector is to collect all the emails that are in separate queues in to one central queue. It makes things much easier to delete. If the messages aren't collecting together then you something hasn't been configured correctly.

With all those messages stuck in your queues any email will not be leaving as the server is tied up processing them. Furthermore you probably aren't seeing them all as Exchange is notorious for not showing all of the messages - it may take three or four attempts to flush the queues out.

Have you disabled the authenticated user can relay option? If you have then don't worry about logging authentication attempts. Concentrate on getting the queues cleared first. Once the queues are cleared then you can look at your Exchange server's configuration.

If you are running this on Windows 2003 then I would also look at disabling email delivery for non-existent users. This is probably NDR spam where messages are sent to invalid users on purpose to get your machine to bounce the messages back to the sender - except the sender is spoofed and is the real recipient of the message.

Simon.

 

by: luyanPosted on 2005-08-30 at 15:55:08ID: 14789668

I still did not see message like you said below in eventlog.

Event Type: Information
Event Source: MSExchangeTransport
Event Category: SMTP Protocol
Event ID: 1708
Date: 30/08/2004
Time: 15:45:08
User: N/A
Computer: EXCH-SRV1

and I start seeing message like below.

Event Type:      Error
Event Source:      MSExchangeTransport
Event Category:      SMTP Protocol
Event ID:      7004
Date:            8/30/2005
Time:            6:51:51 PM
User:            N/A
Computer:       server name
Description:
This is an SMTP protocol error log for virtual server ID 1, connection #18. The remote host "207.178.128.40", responded to the SMTP command "rcpt" with "511 sorry, no mailbox here by that name (#5.1.1 - chkuser)  ". The full command sent was "RCPT TO:<ek16@adnetsol.com>  ".  This will probably cause the connection to fail.

and warring

Event Type:      Warning
Event Source:      MSExchangeTransport
Event Category:      SMTP Protocol
Event ID:      7002
Date:            8/30/2005
Time:            6:51:50 PM
User:            N/A
Computer:      server name
Description:
This is an SMTP protocol warning log for virtual server ID 1, connection #17. The remote host "216.82.255.83", responded to the SMTP command "mail" with "451 timeout (#4.4.2)  ". The full command sent was "MAIL FROM:<amberhall@neo.rr.com>  ".  This may cause the connection to fail.

For more information, click http://www.microsoft.com/contentredirect.asp.

Is this ok?

Thanks
Yan

 

by: luyanPosted on 2005-08-30 at 16:53:52ID: 14789905

Simon,
I can find all those emails. and I also see some useful email. Do I will lost all users' email on server after I deleted all of them?

Thanks

Yan

 

by: SembeePosted on 2005-08-30 at 22:36:51ID: 14791130

One of the drawbacks to using this method is that all email is deleted, whether it is legitimate or not. There is no way to filter out the legitimate email - without looking at and deleting each message separately.

Simon.

 

by: luyanPosted on 2005-09-01 at 13:13:30ID: 14805603

Simon,

Employee in my company got bellow message:
The following recipient(s) could not be reached:

      'Tracy Stark' on 9/1/2005 2:44 PM
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <xxx.xxx.com #5.5.0 smtp;558-x.x.x.x blocked by mx.rbl>

Do you have any idea How I can check and  it?

Thanks
Yan

20120131-EE-VQP-002

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