Question

Activesync problem

Asked by: webber4

Hi all, im having issues with my WM5 XDA syncing with my Exchange, ive done many wndows updates and firmware fixed to get it working and no go.

Since May/June 06 ive been having this problem.

My XDA over activesync on my PC or over GPRS has the same error from the server:

Sychronization could not be completed. Try again later.

Support Code: 0x80072f17

Any help would be appreciated

i have full access to the exchange server & tried to use ActiveSync 4.5 Beta

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Asked On
2006-11-16 at 06:27:43ID22062934
Tags

0x80072f17

,

activesync

,

xda

Topic

Exchange Email Server

Participating Experts
2
Points
60
Comments
22

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Answers

 

by: SembeePosted on 2006-11-16 at 06:50:21ID: 17956136

Using the latest version of ActiveSync will not help in this case, as Exchange ActiveSync does not use the ActiveSync application installed on your desktop.

Are you using SSL?
If so, ensure that REQUIRE SSL is not enabled on /exchange, /oma or /Microsoft-Server-ActiveSync virtual directories.
If you have to change it, drop in to a command prompt and type

iisreset

Then press enter and try again.

When entering the server address in the device, it should be just the address:

host.domain.com

Not
http://host.domain.com
https://host.domain.com
https://host.domain.com/exchange
https://host.domain.com/Microsoft-Server-ActiveSync

or any other variation that involves anything with a / or http

Simon.

 

by: webber4Posted on 2006-11-16 at 06:54:11ID: 17956183

how would i find out if it is enabled for SSL or not? and if so, how do i change it?

 

by: SembeePosted on 2006-11-16 at 06:55:57ID: 17956208

You have to look in IIS Manager.

Simon.

 

by: webber4Posted on 2006-11-16 at 06:59:50ID: 17956247

under directory security > security communication > edit ???

 

by: SembeePosted on 2006-11-16 at 07:11:30ID: 17956344

Yes. Require SSL should not be enabled on any of the folders I have listed above.

Simon.

 

by: webber4Posted on 2006-11-16 at 07:22:15ID: 17956456

yep, they are not enabled

also not enabled on the XDA

 

by: kristinawPosted on 2006-11-16 at 07:50:21ID: 17956772

who issued your certificate?

kris.

 

by: webber4Posted on 2006-11-16 at 07:52:31ID: 17956810

certificate for....

 

by: kristinawPosted on 2006-11-16 at 10:00:29ID: 17958176

you have a certificate on the site you hit to sync, right? like https://host.domain.com (note the http(s), not http)? where did the certificate come from? did you buy it?

 

by: webber4Posted on 2006-11-16 at 10:02:05ID: 17958189

no certificate, its just normal exchange

 

by: kristinawPosted on 2006-11-16 at 10:32:42ID: 17958428

so in the handheld setup, you do not have the 'use ssl' box checked?

kris.

 

by: webber4Posted on 2006-11-16 at 16:55:08ID: 17961832

correct

 

by: webber4Posted on 2006-11-16 at 16:55:47ID: 17961835

ive tried it with 'used SSL' and it off, get the same error both times

 

by: kristinawPosted on 2006-11-17 at 07:58:54ID: 17966123

 

by: webber4Posted on 2006-11-17 at 23:59:30ID: 17970723

i had a look at those, links unfortunately not much sense was made out of them :(

i have setup a sync on my old windows mobile phone, had no issues at all, cant understand why this isnt working

 

by: kristinawPosted on 2006-11-20 at 06:19:36ID: 17979327

perhaps your xda needs an update.

 

by: webber4Posted on 2006-11-20 at 06:32:47ID: 17979467

its got the latest firmware, and it sync with outlook, but not exchange

i dont think it is the XDA

its exchange

 

by: kristinawPosted on 2006-11-20 at 09:56:22ID: 17981171

but your old device syncs fine. yet you still think it's exchange? have you checked the iis logs on the server or the sync logs on the device?

kris.

 

by: webber4Posted on 2006-11-20 at 16:28:05ID: 17984182

the old device comes up with the same error as the new one, if that helps

that was about 10months ago when it did work and i got the new device and various windows updates have been performed since

 

by: kristinawPosted on 2006-11-21 at 05:09:23ID: 17986720

ok, well, for 60 pts, i think i've done all i can.

have you read any setup guides at all?

Try this one:
http://www.amset.info/exchange/mobile-eas.asp

you could also give a call to MS support. they'll walk you through everything.

kris.

20120131-EE-VQP-002

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