Question

Outlook Exchange send error

Asked by: SkipFire

I have a user reporting that occasionally Outlook will stall sending messages.  Messages will continue to come in, but once a single message stalls all messages just sit in the outbox until Outlook is restarted and then the user must go into the outbox and right click on each message and choose Send.  I had the user enable logging and below is the portion of the log that speaks of the error, but I can't find anything in Google about it.

2007.01.30 19:20:10 MAPI Status: (IN -- ---/OUT fl ---)
2007.01.30 19:20:10 MAPI XP Call: SubmitMessage, hr = 0x80040115
2007.01.30 19:20:10 MAPI XP Call: HrMessageDone is requeuing the task that failed with hr = 0x80040115 with priority = -5.
2007.01.30 19:20:10 Sending done, Error code = 0x00000000
2007.01.30 19:20:10 MAPI Status: (-- -- ---/--- fl ---)
2007.01.30 19:20:10 MAPI Status: (-- -- ---/--- -- ---)
2007.01.30 19:20:10 Finishing the Spooling Cycle, Error code = 0x80040115
2007.01.30 19:20:10 FINISHED MAPI TASK
2007.01.30 19:20:10 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x80040115
2007.01.30 19:20:10 FINISHED MAPI TASK
2007.01.30 19:20:10 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x80040115
2007.01.30 19:20:10 Microsoft Exchange: Synch operation completed
2007.01.30 19:20:10 Microsoft Exchange: Synch operation dequeued (flags = 00000001)
2007.01.30 19:20:10 Microsoft Exchange: Synch operation started (flags = 00000001)
2007.01.30 19:20:10 Microsoft Exchange: UploadItems: 2 messages to send
2007.01.30 19:20:10 EXECUTING Put MAPI TASK
2007.01.30 19:20:10 EXECUTING Put MAPI TASK
2007.01.30 19:20:10 Starting the Spooling Cycle
2007.01.30 19:20:10 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2007.01.30 19:20:10 Starting the Simplified Transfer Cycle
2007.01.30 19:20:10 Finishing the Spooling Cycle, Error code = 0x80040115
2007.01.30 19:20:10 FINISHED MAPI TASK
2007.01.30 19:20:10 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x80040115
2007.01.30 19:20:10 FINISHED MAPI TASK
2007.01.30 19:20:10 Microsoft Exchange: ReportStatus: RSF_COMPLETED, hr = 0x80040115
2007.01.30 19:20:10 Microsoft Exchange: Synch operation completed

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Asked On
2007-01-30 at 18:28:23ID22143099
Tags

0x80040115

,

error

,

code

,

outlook

Topic

Exchange Email Server

Participating Experts
5
Points
500
Comments
12

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Answers

 

by: brikeyesPosted on 2007-01-30 at 19:19:38ID: 18433345

Have you tried a office repair?

 

by: SkipFirePosted on 2007-01-31 at 05:28:22ID: 18435562

I've done a full reinstall and now have a second user indicating they have this problem, so it's on the server end.

 

by: poweruser32Posted on 2007-01-31 at 06:08:42ID: 18435848

try recreating the outlook profile

 

by: SkipFirePosted on 2007-01-31 at 06:20:45ID: 18435937

Why would I rebuild the profile when it is obviously not a problem with the profile?  The chances of multiple profiles developing the same issue on different machines at basically the same time is not really likely.

 

by: SembeePosted on 2007-01-31 at 10:50:21ID: 18438367

If it was a server problem then ALL users would have the problem.

Rule number one with Outlook issues - does the problem follow the user to another machine.

If it does, then there could be an issue with the mailbox - but I doubt it is with the server.
If it does not, then the issue is with the client machine.

In my experience, it is an issue with the client machine unless it is affecting ALL users.

Simon.

 

by: SkipFirePosted on 2007-01-31 at 10:54:06ID: 18438398

It is not a persistent issue, but it does happen with multiple accounts and machines, as the day has been going I've been hearing about more users having the problem (over 50% now).  My guess is that most (if not all) of the users have seen these symptoms but everyone kept quiet about it until the first one spoke up.

 

by: SkipFirePosted on 2007-01-31 at 10:54:52ID: 18438407

Do the errors in the log not tell you anything?  I couldn't find anything on the search engines I tried, but I was hoping someone here might have seen it elsewhere.

 

by: SkipFirePosted on 2007-02-03 at 17:26:25ID: 18461360

I'm up to 61 of 78 users so far, just over 75%, that are saying that they have seen this at least once in the last 2 weeks.

 

by: SkipFirePosted on 2007-02-21 at 07:43:08ID: 18579199

I deleted the user's outlook profile from their machine and rebuilt it and the user is still having the problem.

 

by: SembeePosted on 2007-02-21 at 08:49:21ID: 18579865

Thing is - if it is not something is constantly happening, troubleshooting it is almost impossible. You would have to remove something from the site then wait to see whether the problem goes away. The first culprit is always AV.

Simon.

 

by: kmoxamPosted on 2008-01-31 at 14:00:04ID: 20791687

is your exchange server hosted externally?

 

by: kaos_theoryPosted on 2008-01-31 at 14:16:25ID: 20791867

dam this is an old post , a year ago yesterday , ?

20120131-EE-VQP-002

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