Question

Exchange Mail Delivery Issue - MSExchangeTransport

Asked by: VFtechnology

Exchange 2003 SP2
Can anyone explain what the following error in my exchange app log is caused by?
Event ID: 7004  Source: MSExchangeTransport

This is an SMTP protocol error log for virtual server ID 1, connection #1657. The remote host "64.18.7.12", responded to the SMTP command "rcpt" with "550 MTA inaccessible for too long for domain:reputationsuk.com - psmtp  ". The full command sent was "RCPT TO:@reputationsuk.com>  ".  This will probably cause the connection to fail.
 
This is the only reciepient I'm having email delivery issues with.  Maybe they are blocking our domain on their side?  I've checked my domain and we are not on any Blacklists......

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Asked On
2007-02-22 at 06:51:43ID22406345
Tags

too

,

inaccessible

,

long

Topics

Exchange Email Server

,

Email Software

Participating Experts
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Comments
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Answers

 

by: poweruser32Posted on 2007-02-22 at 06:58:18ID: 18588032

its not an exchange eror message but is is caused by external firewall or anti spam software i would say
are you sending email thru your isp?
i would try contact the other domain first and check with them

 

by: VFtechnologyPosted on 2007-02-22 at 07:03:07ID: 18588083

We currently route our mail through Postini.  Their provider claims they haven't blocked our domain, but being that we use Postini they maybe blocking that IP range as opposed to our domain.

 

by: poweruser32Posted on 2007-02-22 at 07:11:03ID: 18588174

you can enable message tracking
send a few test emails to this domain and see if it gets by postini on the tracking tool which i think this will show(not 100% certain)
it will probably come up with something like "transferred to postini"
setting up an smtp connecter could be another option for this domain only

 

by: VFtechnologyPosted on 2007-02-22 at 07:21:30ID: 18588276

I have logged into their Postini account and I can see that mail is being delivered to their account, it is still unable to get from Postini to their domain.  I am going to send their host our Postini IP's and see if they are blocking at these IP's.  I'll post what I find.....

 

by: kenny240179Posted on 2007-02-22 at 07:54:28ID: 18588631

try lowering the MTU in exhange to 1404
also repeat thyis on all your routers/firewalls

 

by: VFtechnologyPosted on 2007-02-22 at 08:16:41ID: 18588892

I've contacted their host's support and they claim that our IP's are not being blocked.  In response to kenny240179, can you explain further as to why this would resolve my issue?

 

by: poweruser32Posted on 2007-02-22 at 08:21:16ID: 18588933

did this just start happening recently?

 

by: VFtechnologyPosted on 2007-02-22 at 08:22:17ID: 18588940

Yes, it started on Monday.  We've made no changes or updates this week.

 

by: kenny240179Posted on 2007-02-22 at 08:25:56ID: 18588978

The Maximum Transmission Unit (MTU) is the largest size of IP datagram which may be transferred using a specific data link connection The MTU value is a design parameter of a LAN and is a mutually agreed value (i.e. both ends of a link agree to use the same specific value) for most WAN links. The size of MTU may vary greatly between different links (e.g. typically from 128 B up to 10 kB)..

if the mtu size is too high with regard to email the recieving server can time out and cause a bounced response. lowering the mtu will reduce the packet size and limit the amount of data transfered in the shortest possible time. I have seen this happen with older antispam solutions.

 

by: VFtechnologyPosted on 2007-02-22 at 08:31:43ID: 18589031

Thanks for the details on your recommendation.  I am currently calling Postini and will post any updates to this issue.

 

by: poweruser32Posted on 2007-02-22 at 08:34:44ID: 18589055

check if postini can send an email to them

 

by: VFtechnologyPosted on 2007-02-22 at 08:35:30ID: 18589065

They are unable to send mail to them.  I am on the phone with tech support as we speak.

 

by: poweruser32Posted on 2007-02-22 at 08:39:36ID: 18589111

definetly an external problem out of your control

 

by: VFtechnologyPosted on 2007-02-22 at 08:41:13ID: 18589133

I agree, Postini was unable to Telnet to their server from one of their Prod servers.  I can telnet from my end (diff IP) so apparently their Host is the issue.  Thanks for your efforts poweruser32.  

20120131-EE-VQP-002

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