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Out of Office doesn't work in Outlook 2007

Users can't set Out of Office using Outlook 2007. They always get the error: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
However, they are able to set the OOO using OWA.
Environment: AD 2003, Exchange 2007, MS Outlook 2007
On the HUB/Transport server: the following settins are set:
-Allow external out-of-office messages only
-Allow delivery reports
-Display senders name on messages
-Exchange rich-text format: Determined by individual user settings
-MINE character set: Wester European (Windows)
-Non-MINE character set: Wester European (Windows)

Any suggestions are greatly appreciated.
Thanks.
Peter

Sembee

Have you got Auto Discover and Availability Service working correctly? That is the usual cause of these problems.

Last time I saw this issue I think it as an SSL certificate issue - there the certificate E2007 creates had been replaced and that stopped Availability Service from operating correctly.

Simon.

PeterDo

ASKER

The Autodiscover and Availability service are working fine - Outlook automatically configures profile and connect to the mailbox server. This is a single-domain AD with 1 Exchange 2007 mailbox server and 1CAS/TH server. Can you provide more detail about how SSL certificate involves?
My CAS/TH server uses the self-signed SSL. Access it via https://servers02.abc.local/owa works just fine.
Below is the output of "test-outlookwebservices" cmdlet

Id Type Message
-- ---- -------
1003 Information About to test AutoDiscover with the e-mail address user1@abc.com.
1007 Information Testing server CWPUSEX02.uasfe.local with the published name https://server02.abc.local
1019 Information Found a valid AutoDiscover service connection point. The AutoDiscover URL on th...
1018 Information The SSL certificate on cwpusex02.usfe.local is self-signed.
1006 Information Contacted AutoDiscover at https://server02.abc.local/Autodiscover/Autodiscove...
1016 Success [EXCH]-Successfully contacted the AS service at https://server02.abc.local/EW...
1015 Success [EXCH]-Successfully contacted the OAB service at https://server02.abc.local/E...
1014 Success [EXCH]-Successfully contacted the UM service at https://server02.abc.local/Un...
1006 Success Successfully tested AutoDiscover.

Thanks
Peter

PeterDo

ASKER

Another finding: Outlook 2003 users have no problem with OOO.

ASKER CERTIFIED SOLUTION

Sembee

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