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8.4

Unable to open the Outlook Window.  The set of folders could not be opened.

Asked by D303M in Exchange Email Server, Outlook Groupware Software, Email Clients

Tags: outlook, open, folders, set, could

Have a user that when you try to open outlook you receive the error :

Unable to open the Outlook Window.  The set of folders could not be opened. The server is not available

The user has a couple of PST files. Ran SCANPST and the files were repaired but still get the same problem. I looged onto the users machine and was able to open outlook just fine. As a test I tried to open the the users PST files and did so with no problem so it looks like they are not corrupt.

I renamed his OST file and started outlook with the /resetfolders option but still get the same error.

When I go to another machine and logon as that user and  try to open outlook I receive the error:

unable to open your default email folders. The file c:\documets and settings\user name\local settings\application data\microsoft\outlook.ost is not an offline folder file.

Any ideas on what else I can try.

OWA works fine for this user.
[+][-]09/21/07 08:56 AM, ID: 19936667Accepted Solution

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About this solution

Zones: Exchange Email Server, Outlook Groupware Software, Email Clients
Tags: outlook, open, folders, set, could
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Solution Provided By: ahaider04
Participating Experts: 3
Solution Grade: A
 
[+][-]09/18/07 11:59 AM, ID: 19915628Expert Comment

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[+][-]09/18/07 12:13 PM, ID: 19915741Author Comment

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[+][-]09/19/07 08:43 AM, ID: 19921740Author Comment

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[+][-]09/19/07 01:13 PM, ID: 19924014Author Comment

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[+][-]09/21/07 09:51 AM, ID: 19937155Author Comment

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[+][-]09/21/07 10:58 AM, ID: 19937682Author Comment

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