What collects email? The server or do the clients collect it? I usually see this problem when the Outlook is collecting the email not Exchange.
Simon.
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E-mail is not automatically forwarded to Blackberry when outlook is closed on the desktop.
Microsoft Exchange 2003 SP2 running of Windows Server 2003 Standard, Blackberry Enterprise Server 4.0.5.6 (separate box); the Blackberry server works great, however, all users must keep Outlook open on their desktop with the desktop locked all the time if they are away from their desktop and want to receive mail on their Blackberry. I read someplace that the problem has to do with Windows not providing a POP service except on Windows Small Business Server 2003. Is there any way I can configure my current setup to automatically have e-mail forwarded to the user's Blackberry without keeping Outlook open constantly? If not, how do I obtain and configure a POP service for my server to do this? If I am wrong on both counts, please set me straight and help me find a solution. Thank you.
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Answers
To Sembee: You bring up a good question. I don't actually know the answer, but if I look in the Outlook monitor, any e-mails from outside the firewall sent to the user do not appear in their mailbox until they log in to outlook on their desktop. My guess would be that the clients collect it. Can I re-configure exchange to have Exchange collect it?
You need a static IP address and port 25 open on the firewall. Then get a host configured (A record) in your domain to point to your static IP address.
Then ask your ISP to set a reverse DNS record on the IP address to match.
Once that is done, get the MX records changed to point to the new host that you created. MX records are host names only, not IP addresses.
Leave the existing solution in place for at least 48 hours while the DNS changes propagate.
http://www.amset.info/exch
Simon.
Hi, as this question is still open I assume you haven't resolved your issue?
The POP connector I use is POPcon and it take 10 minutes to setup. As you add users to POPcon and direct email to the mail file ensure you delete the POP settings from Outlook.
http://www.google.com.au/s
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by: duffman76Posted on 2007-11-28 at 06:15:36ID: 20365531
If you have a BES setup then the users should never have to have Outlook open to receive mail on their blackberries. You may want to first check and make sure all of the permissions are setup properly by following this link.
http://www.blackberry.com/
Assuming they are then I would check on the BES server and make sure wireless sync is turned on and check the handhelds to make sure it is turned on there as well.