Question

Exchange 2003 sending to nested DL's

Asked by: mrsmileyns

I am running an Exchange 2003 environment.  I have a group called All Staff.  Members of this group are other groups - example Operations, IT, HR, etc.  Each employee is a member of the appropriate organizational group.  Everyone has access to send email to the sub groups.  Only specific users have access to send to All Staff.  Some users, who have permission to send to All Staff are having issues with not everyone getting the message.  I have been using the Exchange Message Tracking Center to try and troubleshoot this and the odd behavior I have noticed is this.  I have permission to send to All Staff - I send a test message and then track it - the recipient and # of recipients shows up as 1...All Staff.  The problem user sends a test message...I track the message and it shows up as being sent to 200+ individual users and not just the distribution group.  Not to metion the fact that there are more than 200 recipients on the message which would account for not everyone getting the message.  I cannot figure out what would account for the discrepancy when she sends an All Staff message and when I do.  Any ideas?  If this is not clear please let me know and I will clarify.

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Asked On
2007-12-19 at 07:44:49ID23033648
Tags

nested

,

dl

,

exchange

,

2003

Topics

Exchange Email Server

,

Windows 2003 Server

Participating Experts
1
Points
500
Comments
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Answers

 

by: SembeePosted on 2007-12-19 at 09:06:48ID: 20500993

Check that the user isn't doing anything with the list before sending, or has a list of the same name in their personal address book.

Simon.

 

by: mrsmileynsPosted on 2007-12-19 at 09:14:49ID: 20501061

actually I made sure she is sending it from the GAL - the All Staff group is listed in the GAL - I am sending it the same way - although I think she is Outlook 2003 cache mode - is it possible her OAB is screwed up?  I am streteching here...I am kind of confused on this thing.  My first thought was...maybe she is sending it to her own "All Staff" DL in her personal contacts but no dice - she is using the GAL.

I guess another way to approach this is this...if a message is sent to distribution or security group being used for distribution purposes is there any way to determine if all the members received it?  Besides going to each recipient individually and asking them.

 

by: SembeePosted on 2007-12-19 at 10:36:47ID: 20501702

There is no way I know of knowing for sure that the DL has been distributed correctly. You have to presume it has worked. Message tracking is the only other method.

Are there any restrictions on the groups at all that could be causing the failure of the message?

Simon.

 

by: mrsmileynsPosted on 2007-12-19 at 10:47:38ID: 20501771

i am currently in process of checking the child groups but it does not seem so - I have not gone through all of them - but so far all have accept from everyone permissions - i will need to check them all though - however, i beleive that if any of the groups were not allowing her to send to them she would get a NDR stating that you do not have permission to send the this group.

It is still strange that when the messages are tracked they "look" different in the tracking center - mine shows 1 recipient while hers shows 210 or something like that - but we both sent to the same group from the GAL

 

by: SembeePosted on 2007-12-19 at 15:49:00ID: 20504004

That seems to indicate the group expanding is different or wrong. Do you have more than one server? I cannot think of anything that would make Exchange handle it in a different way for different users.

Simon.

 

by: mrsmileynsPosted on 2007-12-19 at 19:26:48ID: 20504653

Yes - there are 2 back end Exchange servers.   Myself and this user have our mail stores on opposite servers.  That being said how could I troubleshoot if her server is perhaps expanding the group incorrectly?  She actually may not be the only user experiencing the issue - I may run a test with another user that is homed to that mailserver.

 

by: SembeePosted on 2007-12-20 at 05:00:46ID: 20506228

The first thing to do is determine the expansion server and ensure that it is the same.
http://technet.microsoft.com/en-us/library/aa997033.aspx

That could be an indication of where the problem is.

Simon.

 

by: mrsmileynsPosted on 2007-12-20 at 05:42:54ID: 20506478

All of my groups are set to any server in the org for expansion.  Is there any way to determine which server did the actual expansion when a message is sent to a DL?

 

by: SembeePosted on 2007-12-21 at 06:27:01ID: 20513626

I don't believe the expansion information is logged anywhere. That is of course presuming it is the expansion server that is the problem.

Simon.

 

by: mrsmileynsPosted on 2007-12-21 at 09:13:25ID: 20514945

I took a look at her outlook and my outlook after selecting the All Staff group and expanding it in the email before it was sent - the expansion looks identical so that is not it - I think I found the issue though - I am not 100% sure if this resolved it completely but it seems to be that one group on the chain did not allow everyone to send to it - I think that was the issue but not sure just yet - I have to wait for some more user complaints that they did not receive all staff emails.

Please note :)  I did not setup the structure of our distribution groups - it was here when i got here.

20120131-EE-VQP-002

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