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12/31/2007 at 12:05PM PST, ID: 23051229
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5.8

Outlook 2007 error accessing client GAL? Exchange 2003 SP2

Asked by danmajor in Exchange Email Server, Outlook Groupware Software, Microsoft Applications

Tags: Microsoft, Exchange, 2003 SP2, The action cannot be completed. The name cannot be matched to a name in the address list.

Running a Windows 2000 SP4 domain, two DC servers and a separate Exchange 2003 SP2 server.

Clients running Outlook 2007, when trying to add an Exchange profile it gives the following error on check name:

"The action cannot be completed. The name cannot be matched to a name in the address list."

This happens for old user accounts and new alike. I've removed and recreated mailboxes, and OWA is working fine for sending and receiving. I can Preview the address lists and see the proper names listed in ESM. I can see the mailbox in ESM as well.

RUS seems to be setup fine and user accounts have default policy addresses and Exchange attributes in the AD. Building the Offline Address Book gave an error at first (eventid 9337, could not see any addresses in Global Address List)  but now it seems to be building properly.

The PDC has crashed in the past and was restored. Exchange installation was post-recovery. I'm suspecting there's something in the AD that is giving me problems but I can't find it. I tried all the relevant solutions posted, Best Practices Analyzer is not giving me anything to go on now (it pointed out the lack of OAB).

Some advice on how to diagnose this appreciated!
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About this solution

Zones: Exchange Email Server, Outlook Groupware Software, Microsoft Applications
Tags: Microsoft, Exchange, 2003 SP2, The action cannot be completed. The name cannot be matched to a name in the address list.
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Solution Provided By: kieran_b
Participating Experts: 3
Solution Grade: A
 
 
[+][-]01/04/08 07:21 AM, ID: 20582850

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[+][-]01/04/08 07:25 AM, ID: 20582886

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