Tags:Microsoft, Outlook, 2003, Exchange account delivering to PST
I have a user who is running Windows XP SP2 with the latest patches and Outlook 2003 SP3 attached to an Exchange 2003 Standard SP2 server. He is, sporadically sending and receiving duplicate and sometimes triplicate e-mails. Message tracking in Exchange seems to show normal message routing to the best of my knowledge. Although he is connected to an Exchange MAPI server, he is delivering mail to a local PST, he is not using cached mode (an OST). The only other thing that makes his situation somewhat unique is that he is also forwarding all messages to a RIM device. No one else in our organization is having this problem. He has had this problem once before, about three weeks ago, and it seemed to resolve itself overnight.
What could be causing him to send and receive duplicate e-mails?
Recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook. You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here: C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
This is the solution I was thinking would work too. I guess I was hoping for an easier way since the user is a very high-end user and works remotely. We have ways of controlling remote computers but getting the time to take over the user's system for long enough will be difficult. Thank you for your response. I'm going to see if I can get some time to do this. I guess it depends on how badly the user wants this to stop now.
That would work if the user were in-house. Since I would have to work on this remotely, the only way to do that would be to ship him a notebook and I think in the end that would be more trouble that it's worth. I'll probably just find out when he'll be town next and do the work then. With any luck it will be soon.
