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04.16.2008 at 11:57AM PDT, ID: 23328410
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8.2

Exchange email bounce

Asked by HookDuke in Exchange Email Server, Email Servers, Email Protocols

Tags: , ,

We have recently installed a new Exchange 2003 server on our domain to migrate an old failing server. The name of the new server is different than that of the old server.

Email seems to be working well except for occassionally someone will receive a bounce message similar to the following.

It seems to always be the same person sending to the same box that doesn't work.

Here is the bounce message I receive.

Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      4/16/2008 12:47 PM

The following recipient(s) could not be reached:

      Accounting on 4/16/2008 12:47 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <admindc2.moonlightbasin.com #5.1.1>

We have typed in the full email address, chosen the public folder address from the GAL and sent out email using the sender address straight from the SMTP port on the Exchange server in question.

I have also logged on to the users mailbox (from my laptop) and been able send email to the same email she has been getting a bounce from. This led me to believe it was a problem with her Outlook.NK2 file. So i moved that and had her send again from her machine, but still got the same error message as above.

I am about out of ideas for what else could be causing the problem. Any help would be greatly appreciated.

Thanks,
Lucas
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[+][-]04.16.2008 at 12:30PM PDT, ID: 21371170

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[+][-]04.16.2008 at 01:03PM PDT, ID: 21371441

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[+][-]04.16.2008 at 01:07PM PDT, ID: 21371480

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[+][-]04.17.2008 at 09:48AM PDT, ID: 21379042

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[+][-]04.23.2008 at 12:20PM PDT, ID: 21424319

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About this solution

Zones: Exchange Email Server, Email Servers, Email Protocols
Tags: Microsoft, Exchange 2003, 6.5.7638
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Solution Provided By: HookDuke
Participating Experts: 2
Solution Grade: A
 
 
 
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