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10/02/2008 at 10:24PM PDT, ID: 23784057
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9.9

Exchange 2007 OAB Event ID 9331 & 9335 0X8004010F error

Asked by dapopa9 in Exchange Email Server

Tags: Microsoft, Exchange, 2007, Offline Address Book

I have users in Outlook 2007 getting 0X8004010F errors when trying to download the offline address book and errors on the Exchange 2007 server

From Outlook 2007 sync log:
14:29:28 Microsoft Exchange offline address book
14:29:28       0X8004010F

From the application log on the Win 2003 R2, Exchange 2007 server:

Event ID: 9331
OALGen encountered error 80004005 (internal ID 50101ee) accessing the public folder store while generating the offline address list for address list '/'.
- Default Offline Address List

Event ID: 9335
OALGen encountered error 80004005 while cleaning the offline address list public folders under /o=CompanyName/cn=addrlists/cn=oabs/cn=Default Offline Address List.  Please make sure the public folder store is mounted and replicas exist of the offline address list folders.  No offline address lists have been generated.  Please check the event log for more information.
- Default Offline Address List

Also, if I go to "Default Offline Address Book Properties"->Distribution, the following two options are grayed out and unavailable:
"Enable Web-based distribution"
"Enable public folder distribution"

This is a single Exchange 2007 server that was migrated from Exchange 2003. I did(I think I did!) replicate the system folders and decommission the old server.

None of the users using Cached Mode on Outlook can get the address book updates...what should I do?  

I tried these steps but still same thing -  http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_23673946.html
Related Solutions: our organisation is filmmakers.lan . could you please provide a step by step proceedure o…
[+][-]10/03/08 02:12 AM, ID: 22632189

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[+][-]10/03/08 02:14 AM, ID: 22632198

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About this solution

Zone: Exchange Email Server
Tags: Microsoft, Exchange, 2007, Offline Address Book
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Solution Provided By: amaheshwari
Participating Experts: 2
Solution Grade: A
 
 
[+][-]10/03/08 07:45 AM, ID: 22634485

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