Question

Free/Busy information missing on certain users after exchange upgrade.

Asked by: Bwalters613

Hi, I just upgraded to a new server with exchange 2007, I have removed the old server running exchange 2003 from the site. I followed the migration process and all seemed to work fine. My only problem is that I have 4 users that I cannont see the free/busy data on when I try to schedule a meeting. If I mouse over the user it says "no free/busy information could be retrieved" I have verified all calender permissions on each users mailbox. This worked fine on the old system. I have no events logged in the event viewer, it is very clean. The 4 users in question are setup identical to the other users that are working fine. I think I am missing something very simple but I am currently braindead and would appreciate any help you could give.

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Asked On
2008-10-06 at 10:46:10ID23791236
Tags

Microsoft

,

Exchange 2007

,

2007

,

Outlook 2003

Topics

Exchange Email Server

,

Windows 2003 Server

Participating Experts
3
Points
500
Comments
7

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Answers

 

by: InterservPosted on 2008-10-06 at 11:03:11ID: 22652657

Free/Busy is handled slightly different in exchange 2007.  you can now look at free/busy from the client

In Outlook, open Tools-->Options-->Calendar Options-->Free/Busy Options  

Make sure that the 4 users that are having issues are set to show free/busy in the options.

 

by: Bwalters613Posted on 2008-10-06 at 11:28:24ID: 22652909

They are set to show fee/busy and still same issue.

 

by: InterservPosted on 2008-10-06 at 12:45:17ID: 22653679

You might want to make sure that autodiscover is pointing to the correct Availability Service.  You can see this via the Test E-mail AutoConfiguration tool in Outlook 2007 (press CTRL and right-click the Outlook icon in the System tray).

 

by: Bwalters613Posted on 2008-10-06 at 13:00:17ID: 22653852

I am using outlook 2003, The autoodiscovery is working because I didn't have to reconfigure the outlook clients after the upgrade. The clients automatically switched to the new server.

 

by: ach_patilPosted on 2008-10-08 at 00:08:50ID: 22666759

On the mailboxes of these 4 users make sure, they have full mailbox rights..Provide explicit Full Access permissions to their logins and then check..

 

by: Exchange_GeekPosted on 2008-10-08 at 01:40:24ID: 22667092

Please have one of the affected user the switch from their command prompt

outlook.exe /cleanfreebusy

Once run please check the FB information again from your calendar.

 

by: Bwalters613Posted on 2008-10-13 at 13:38:08ID: 31503518

Sorry for the late reply, Believe it or not but it seemed to fix itself. It took 4 days but at the end it was all fixed. Not sure if it was a replication issue. That seems like a possibility.

20120131-EE-VQP-002

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