I recognize a number of similar posts exist and apologize if I've overlooked the answer but I am not able to sync my iphone with our corporate email that uses MS Exchange. I have been trying to get it to work ever since the Exchange option was added and have never had any success. After months of banging my head against the wall I gave up and switched to a BB Storm. At that point, we determined the problem was with my exchange setup as I had an alias that kept me from successfully syncing. Our IT guy deleted and reset my account and I was then able to sync with the BB. Unfortunately - I hated the BB and decided that since it was on our end, I'd go back to the iPhone. While I am now able to set up the exchange account on the phone and the setup tells me the account is configured - when I try to pull email I get a "connection to server failed" error message. On the few times I didn't get this message, it instead showed that it was connecting, then updated, but didn't pull any data in.
I have deleted and re-setup the account several times, reset the phone settings, deleted all rules in Outlook, tried it with and without the domain name and am still not able to set up the account. I'd REALLY appreciate any insights anyone can offer. Our IT guy is less than thrilled that I'm using the iphone and really isn't familiar with them anyway. On the server side, I can tell you that we are running Exchange 2003 SP2 with a self-created certificate. The Exchange server is a single appl server in that Exchange is the only thing running on it. Everything worked when I pulled email on the blackberry & I can access owa on the web. Not sure what else to add in terms of configurations but again, am very appreciative of any suggestions you all may have! Thanks!
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yes, the phone is up to date on s/w and I can access email using safari and the owa site. I have tried setting up the account with both SSL enabled and disabled. Now that my "profile" has been changed on our server, I don't have any trouble setting up the account - it says it's verified, but still won't pull in any email. For what it's worth, I also can pull email from another account (aol) so it does seem specific to the corp email account. thanks.
Had exactly the same issue, iPhone would verify perfectly everytime although when you open the mailbox connection to server failed. I just applied the method 2 resolution from the following microsoft article http://support.microsoft.c
Good luck, I hope this helps you!!!
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by: skca54Posted on 2008-12-16 at 01:14:01ID: 23182063
I assume the iPhone is fully up to date and that you can access the internet OK.
Can you access your Outlook Web Access via the iPhone? This should be the similar URL to your Server entry in Mail Settings on the iPhone. This should check for any DNS issues.
Is the 'Use SSL' option set correctly in Mail Settings in the iPhone?