Question

Share point has issue with sending email

Asked by: donvfp

When receiving faxes, notifications do not go out to people that have alerts set up.  Also, I have set up notifications in the fax server setup and those emails do not get routed either.

This server is a replacement exchange/domain server for one that has failed recently.  All other emails are routed with no issues.

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Asked On
2009-02-04 at 11:50:38ID24113311
Topic

Exchange Email Server

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Answers

 

by: StevenWells99Posted on 2009-02-04 at 18:34:51ID: 23555968

I would check a couple of things

Check the SMTP host information that sharepont and your fax server is using. You mentioned that your server has failed. Is it the same IP address?

Also
Check the allowed relay tabl. Ensure that you have the IP addresses of your sharepoint and fax server and any other host in the allowed hosts.

Failing that.
Check your message tracking logs to see if the email actually gets sent to exchange and then dropped.

 

by: donvfpPosted on 2009-02-05 at 12:01:24ID: 23563479

The host is correct and resolves to the correct IP

The server is allowed to relay to itself 172.0.0.1

Nothing shows up in the tracking center.

What next?  :(

 

by: donvfpPosted on 2009-02-05 at 12:12:27ID: 23563586

Let me clarify about the tracking center, I can see emails that are being sent from user to user.  but nothing from sharepoint.

 

by: StevenWells99Posted on 2009-02-05 at 12:41:07ID: 23563943

You mention "The Server is allowed to relay to itself 172.0.0.1. Is your sharepoint server the same server as your exchange server?

 

by: donvfpPosted on 2009-02-05 at 12:44:00ID: 23563984

yes

 

by: donvfpPosted on 2009-02-05 at 12:44:28ID: 23563990

Small Business Server 2003 Standard

 

by: StevenWells99Posted on 2009-02-05 at 12:51:56ID: 23564095

What options do you have listed in your sharepoint mail configuration. Is it just set to relay to a mail server? I would double check the address it's using. Perhaps put the 192.168.x.x. address (or what ever address you have listed) rather than the loop back address.

 

by: donvfpPosted on 2009-02-06 at 07:22:53ID: 23570540

Outgoing SMTP Server: Server1.liquitech.local
From email address: administrator@liquitech.local
Reply-to email address: >blank<
Character Set: 65001 (Unicode UTF-8)

The subnet 192.168.1.0 255.255.255.0 as well as the IP of the server have been added to the SMTP relay to no avail.

 

by: StevenWells99Posted on 2009-02-06 at 15:03:52ID: 23575171

Have done some more research for you.

Can you confirm the email addresses that you are sending to from sharepoint, actually exist on your network.
Are you using username@liquitech.local as the address for notifications?

Do you get any notification in the administrator@liquitech.local account?

Can you change the outgoing SMTP server to 127.0.0.1 for your shrepoint mail settings, just in case there is a name lookup problem.

I would also enable IIS logging (in exchange manager, smtp services) to see if sharepoint actually creates a connection to exchange).

Let me know how you get on with these



 

by: donvfpPosted on 2009-02-09 at 13:10:42ID: 23594543

The email address does exist, I have tried several just to be sure.

No notification was sent to the administrator

The outgoing smtp server was set to 127.0.0.1 before testing again.

And nothing shows up in IIS logging

 

by: StevenWells99Posted on 2009-02-09 at 13:16:52ID: 23594626

Um,

What version of sharepoint are you using? 3 or 4.

There are two places you can set mail server settings, one global and one for the sites. Could it be the settings are missing for the site?

It sounds like the exchange is working ok, (you are obviouslly getting external emails delivered ok?)


 

by: donvfpPosted on 2009-02-09 at 13:27:50ID: 23594726

Here is the other issue, no one can connect to the server using smtp in outlook, they can receive emails using pop.  I am thinking the issues are related.

 

by: StevenWells99Posted on 2009-02-09 at 15:33:35ID: 23595792

Very much related.

I would now start to look at your SMTP service on your exchange enviornment,

First of all check it's running. Check in services, SMTP service. Started.

Run this command from your server.



telnet 127.0.0.1 25

See if you get a response to indicate the port is open.

 

by: donvfpPosted on 2009-02-09 at 16:06:26ID: 23596013

no response

 

by: StevenWells99Posted on 2009-02-09 at 17:01:59ID: 23596337

Sounds like your SMTP service isn't working.

When you open exchange system manager, servers, protocols, is the SMTP service running. OK?

 

by: donvfpPosted on 2009-02-10 at 07:04:44ID: 23601048

Yes, SMTP is running.

I was able to telnet the direct IP address but not the loopback address at port 25 and got a response.

 

by: StevenWells99Posted on 2009-02-10 at 12:22:23ID: 23604868

Ok, i suggest you change sharepoint to use the direct IP address

 

by: donvfpPosted on 2009-02-12 at 13:20:52ID: 23626951

still nothing going through.

 

by: StevenWells99Posted on 2009-02-12 at 13:39:06ID: 23627150

Are there any services on sharepoint that are stopped?  What version of Sharepoint are you using?

 

by: donvfpPosted on 2009-04-24 at 07:44:56ID: 24225853

After going through every possible check box, I found it in SMTP settings and got it to work.

20120131-EE-VQP-002

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