Question

System Attendant Mailbox missing after mail store replacement

Asked by: GeoJono

I had a corrupted mailbox store.  I created a new one and moved all of the mailboxes to the new store.  I then deleted the old store.  This was all on the same server.  Everything went well except the System Attendant mailbox did not recreate itself in the new store after the old one was deleted.  I was told that this would not create much of a problem, but now I have one user who is getting this Undeliverable message:

~~~~~
From: System Administrator
Sent: May 25, 2009 10:21 AM
To: System Attendant
Subject: Undeliverable: Delivery Status Notification (Failure)

Your message did not reach some or all of the intended recipients.

      Subject:      
      Sent:      05/25/2009 10:21 AM

The following recipient(s) could not be reached:

      System Attendant on 05/25/2009 10:21 AM
            The message was undeliverable because the recipient specified has changed address permanently and forwarding was not applicable
            <email.send.org #5.1.6>
~~~~~

He has gotten this twice now, exactly 14 days apart.  I haven't nailed down any reason for him to get this message, or any pattern besides their being 2 weeks apart exactly, down to the hour.

Can anyone shed some light on this?  Ideally, I would like to find a way to get the System Attendant mailbox back so it can do whatever it does.

Thanks,
Jono

Reference: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_24359103.html

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Asked On
2009-05-26 at 06:41:15ID24437995
Tags

Exchange 2003

,

Server 2003 Enterprise

Topics

Exchange Email Server

,

Windows 2003 Server

Participating Experts
2
Points
500
Comments
4

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Answers

 

by: MesthaPosted on 2009-05-26 at 13:15:53ID: 24477140

Have you restarted the Exchange services since dropping that original store? If not then you need to do that. The System Attendant and other system mailboxes will then be recreated.

Simon.

 

by: GeoJonoPosted on 2009-05-27 at 06:10:56ID: 24482581

Thanks for the replies.

speshalyst - I followed the advice in the link you posted that included this:

"Open up the properties of the Microsoft System Attendant.
 Under Select a property to view, choose ProxyAddresses.
 Ensure that there is an SMTP address listed, and that it  is the correct domain."

It then goes on to talk about how to correct it if the address is missing or incorrect.  The SMTP address is there and in the correct domain, I think.

The only strange thing I saw in there was this address listing:
MS:SENDINTERN/SEND/MAILSA
Does that look right?  We have no user or mailbox in our system called SENDINTERN.

The SMTP address is MAIL-SA@Send.org.  There are places in our system where the domain is send.local.  Could that have anything to do with this?  I didn't change anything like this when I moved the addresses to the new mail store, so I'm assuming it was send.org before.

Mestha - The server has been rebooted 2 or 3 times (not certain which) since this took place.  I also restarted the Exchange services a few times trying to get the System Attendant to show up.  The SystemMailbox mailbox is there.

Do you guys have anything else I can check or try?

Thanks again,
Jono

 

by: GeoJonoPosted on 2009-05-27 at 06:54:05ID: 31585772

OK, it's fixed now.  Here's what I found out.

speshalyst - Your link led me to another link and then to another link, etc.  I eventually ended up at this technet site: http://technet.microsoft.com/en-us/library/dd535374.aspx

It turns out that the homeMDB attribute for the Microsoft System Attendant was <not set>.  After following the instructions on this site and sending an email to the SA mailbox, it showed up.

Thank you for leading me to the correct solution.  I hope this will help others in the future.

20120131-EE-VQP-002

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