I have an SBS 2003 server that is running Exchange. This machine has been in service for several years with no issues. We have 15 licenses with 13 being used. I have created two new users. Neither user is able to receive emails. This message is bounced back:
Reporting-MTA: dns; QMTA11.westchester.pa.mail
Received-From-MTA: dns; OMTA11.westchester.pa.mail
Arrival-Date: Thu, 04 Jun 2009 20:05:58 +0000
Final-recipient: rfc822; pbutler@abc.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550 No such user (pbutler@abc.com)
Last-attempt-Date: Thu, 04 Jun 2009 20:05:59 +0000
The user exists and can receive internal emails from other people. It cannot received external emails. I followed some directions from Sembree in which I telneted into server and tried to send a message to that email address. It fails as well. I created another user and the same thing happens. all the existing users are working fine.
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Thanks for the link to another experts-exchange.com issue, however, it does not have a solution. No the user was not recently moved. Brand new user.
Yes, I have a Barracuda, however, the user(s) have been added. It is blocking from the Exchange level, as I did a telnet internally and tried to send a message direct. It gave me an Invalid user message when I did that.
The error code is not an Exchange message. Therefore the message is being rejected before the message gets to Exchange. If you have an appliance, I would have to pin the blame on that.
You could confirm that by doing a telnet test to the Exchange server directly and seeing what error you get, and then another to the appliance.
Simon.
If the user account didn't get an email address automatically, then the mailbox hasn't been initialised correctly. That usually means there is a problem with Recipient Update Services.
Lots of articles on troubleshooting RUS.
http://support.microsoft.c
http://msexchangeteam.com/
You need to wait until Exchange has put an email address on the object automatically - both SMTP and X400 type.
Simon.
Business Accounts
Answer for Membership
by: florin_sPosted on 2009-06-04 at 14:02:08ID: 24551405
Hi,
was the user moved recently?
here is a link with a similar problem:
http://www.experts-exchang