When you say BES, I assume you mean 'BlackBerry Enterprise Server'. We do not have BES. Rather we have a client tool called 'Blackberry Redirector' which has to be running and forwards all incoming e-mails to the Blackberry device.
I took your advice to check the firewall. When I went to open the windows firewall, I get this error message: "windows firewall cannot run because another program or service is running that might use the network address translation component (Ipnat.sys)".
I should also add that the e-mails sent from the blackberry device do not reach the intended recipients. But it is fine other ways- it sends text message, and I also took out the battery and SIM Card for it to synch up with any other changes in the AT&T (Carrier) network.
Thank you
Anushahanna
Main Topics
Browse All Topics





by: DelphineousPosted on 2009-06-13 at 13:38:46ID: 24620682
If the BES has not communicated with the BlackBerry devices AND you do not have incoming Internet Mail. I'd start at the firewall. First thought is either a new rule was put in that conflicts with those needed, or a needed rule was removed.