Question

Bounce back issues on Exchange Server

Asked by: it_fan

Hi Experts,

Having troubles with a clients SBS2003 running exchange 2003. Email messages are bouncing back to my client when he types in an address that he has previously sent to. ***What changed I had to move the store from one partition to another for more room  This was working fine until I had to switch over for the isp account to be the sender/receiver so I had created that with the pop 3 connector.
It looks like some domains are not accepting mail when he is trying to send and is receiving the following error as is -
 The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
  <kenramsaysolicitor.com.au #5.1.1>  any clues would be most appreciated... thanks in advance.

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Asked On
2009-06-20 at 16:41:05ID24508809
Tags

Exchange

,

SMTP

,

POP3

Topics

Exchange Email Server

,

Simple Mail Transfer Protocol (SMTP)

,

Post Office Protocol 3 (POP3)

Participating Experts
3
Points
500
Comments
16

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Answers

 

by: kieran_bPosted on 2009-06-20 at 17:02:30ID: 24675728

What happens if you delete the address from his previous typed addresses and try again?

start typing the name, arrow keys up and down til you get to it, delete key

 

by: LANm0nk3yPosted on 2009-06-20 at 22:51:00ID: 24676314

We had similar problems, when migrating users from one server to another.  It's the way outlook cache works.  You'll need to clear it out.  I've provided a link.  You can also do what kieran_b suggested too.

http://support.microsoft.com/?kbid=287623

 

by: it_fanPosted on 2009-06-21 at 00:38:54ID: 24676527

thanks for the suggestions... I am going to try and see how we go cheers

 

by: alanhardistyPosted on 2009-06-21 at 01:43:41ID: 24676650

Okay - so it looks like the problem is switching over to your ISP for sending out emails from what you have said.

In this case, the ones that fail can be delivered by creating another SMTP connector for your organisation and sending the emails out directly using DNS - add their domains on the Address Space tab.

This way, most mail will go externally to your ISP and the rest (the ones you choose) will go directly.
http://technet.microsoft.com/en-us/library/aa996625(EXCHG.65).aspx

 

by: it_fanPosted on 2009-06-21 at 05:32:13ID: 24677153

Okay - so it looks like the problem is switching over to your ISP for sending out emails from what you have said.

The email needs to be seen as client@bigpond.com Here is the comments from the clients as to what is happening.
Comment 1 - It definitely has something to do with the names not being in the drop down list. When I reply to an email that Mr Client sent it does not bounce back .
Comment 2 - cant send unless it recognises the name on drop down, or replying to an email sent.

I have created a smtp connector I did 2 actually one with a wildcard and one with bigpond.com one of the main domains that cant be sent to at the moment.

What happens if you delete the address from his previous typed addresses and try again?
I had a limited remote logon to the clients laptop I typed in the address it did not show as being used before and receieved a bounce back straight away, also another one in his contacts list also I chose I receievd a bounce back.

I am concerned that if I clear out the cache as suggested above that they will lose the ability to send except reply is this the case?

 

by: kieran_bPosted on 2009-06-21 at 14:17:06ID: 24678680

I'd be checking what the default account in outlook is, do you have multiple?

 

by: it_fanPosted on 2009-06-21 at 16:26:20ID: 24679027

I'd be checking what the default account in outlook is, do you have multiple?

I did and I removed it when I went through the SBS wizard it brought the profile across leaving the old POP details in aswell as connect the new exchange account.

 

by: it_fanPosted on 2009-06-21 at 16:38:32ID: 24679055

Just out of curriosity could something have gone wrong when I moved the database from one partition to the other as domain emails for my admin account can send but not receive just want to make sure it is not linked somehow.

 

by: kieran_bPosted on 2009-06-21 at 17:37:39ID: 24679172

It could have, but shouldn't have - if the store mounts that is the main thing

Can you send email from OWA?

 

by: it_fanPosted on 2009-06-21 at 19:33:12ID: 24679404

Just tested from the OWA admin account to an external address and works fine.... just isnt receiving email still a novice with exchange can I check for this somewhere?

 

by: kieran_bPosted on 2009-06-21 at 19:40:42ID: 24679424

Hmmm, remote tests of your domain show your server is not answering, is this the correct IP address?

121.212.230.179

If so, can you telnet to your server locally (on the server itself, telnet localhost 25) does it answer?

If so, can you check your router/firewall to ensure it is forwarding properly

 

by: it_fanPosted on 2009-06-21 at 20:03:54ID: 24679477

It looks like it does work locally..... I found info on Friday and tried the same as you have to telnet to the ip address externally but no joy.

I also recall reading that some ISP's don't allow that but that could be just one persons opinion though. what if I create port 2525 to eliminate blocking on port 25? I don't think that is the problem as I believe when Bigpond provides you with a static ip address blocking is not enforced.

Is there a test I can run in terms for checking that it is forwarding correctly?

Netgear DG834W Router

 

by: kieran_bPosted on 2009-06-21 at 21:01:13ID: 24679612

If you are with Bigpond, then it all depends - most of the time they will allow port 25, but, well, it is still Telstra...

Try creating a rule to forward port 2525 to port 25 of the server and I will test it - don't test it from inside the network, you will have to use an external machine

 

by: it_fanPosted on 2009-06-22 at 00:31:52ID: 24680344

Yeah... you're not wrong there bigpond/telstra I will have to try and work out if it can be done I had a quick look not sure if can be done with this router, but will have a closer look tonight cheers.

 

by: it_fanPosted on 2009-10-25 at 01:18:43ID: 31594749

Has a friend log in and fix

20120131-EE-VQP-002

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