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4.6

Deleted Items folder missing from Outlook 2007 / Exchange OWA

Asked by swallsvcs in Exchange Email Server, Outlook Groupware Software

Tags: Outlook 2007, Exchange 2003, OWA, Deleted Items Folder Missing

I'm having a strange problem with the Outlook Deleted Items folder for one of our mailboxes.  For all intents and purposes the folder is apparently missing.  When logging in from any workstation (one in cached mode, the other is not) or when logging in using OWA the folder is not present.  I have expanded the entire folder tree in from each test location and am unable to find the folder.  

The folder is not gone however - when you right-click the mailbox in Outlook, go to properties then click on the Folder Size button the Deleted Items folder is shown on the list of folders on the Exchange Server (see attached).  As a test I created a new folder called Test Folder in Outlook then deleted it.  Outlook asked if I was sure I wanted to move it to the deleted items folder so I said yes.  Although the deleted items folder is still not visible in Outlook, the Folder Size window (see attached) confirms that my test folder is now located in the deleted items folder where I would expect it to be.

I've googled my heart out but I'm totally stumped - any suggestions on how to get the Deleted Items folder back in Outlook and OWA?

Configuration:
Server:  Windows SBS 2003 Std
Client1:  Windows XP Pro w/ Outlook 2007 in cached mode
Client2:  Windows XP Pro w/ Outlook 2003
Client3:  Outlook OWA / Internet Explorer 8 / Windows 7 RC
Attachments:
 
Capture.PNG (38 KB) (File Type Details) 
Folder Size with Outlook Folder Tree; shows missing folders.
Folder Size with Outlook Folder Tree; shows missing folders.
 
[+][-]08/04/09 11:12 AM, ID: 25016483Accepted Solution

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About this solution

Zones: Exchange Email Server, Outlook Groupware Software
Tags: Outlook 2007, Exchange 2003, OWA, Deleted Items Folder Missing
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Solution Provided By: endital1097
Participating Experts: 3
Solution Grade: C
 
[+][-]08/04/09 11:05 AM, ID: 25016409Expert Comment

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