Question

Exchange 2007 information store fails to start on server boot

Asked by: djerryanderson

Having all kinds of trouble with Exchange 2007 (SBS 2008) post SBS 2003 to SBS 2008 migration. Most pressing issue is that the ifo store does not start up when the server starts. I have copied and pasted some of the errors from the event log and also attahed the log here as well.

I want to note too that I am getting other :"oddities" with regards to Exchange as well. I had a user that had Outlook Express configured to her Midiacom email account. She can no longer send email - relaying issue it seems. Outgoing mail server points to the SBS box and even tried all outgoing server authentication options.

Email just locked up today for no good reason. I rebooted the server and there were 136 messages in my queue. DOn;t really know if this "fixed" anything, but I clicked a link to "connect to server" and all the messages started flowing again instantly.

Have Symantec Backup Exec installed. Cannot receive job notifications. Tech from Symantec has tried several things including adding my domain to a list that should be excluded from a junk mail filter (via Exchange command shell).

Anyway, this is getting frustrating because things just don't seem "right", I also noticed that migrated user accounts in AD had different permissions than newly created accounts. Found this online - make sure SELF ad Send as and Receive As permissions on user accounts. Probably not the right thing to do, but I just wen into the advanced permissions of a few of my user accounts and had the inheritable permissions pull down and replace what was there (actually add to what was there). Doesn;t really seem to make any difference.

OK that's it. I would love some help if anyone has any ideas. Thanks an sorry for the bad typing and fragmented sentences.

Errors in event log are as follows:

There are several of these...

Error      8/4/2009 6:51:07 PM      MSExchange System Attendant Mailbox      4001      General      "A transient failure has occurred. The problem may resolve itself in awhile. The service will retry in 56 seconds. Diagnostic information:

Cannot open mailbox /o=DBC-LLP/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SBS-SERVER/cn=Microsoft System Attendant. Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=DBC-LLP/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SBS-SERVER/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to make connection to the server. (hr=0x80040115, ec=-2147221227) Diagnostic context:
    ......
    Lid: 10648   dwParam: 0x6D9      Msg: EEInfo: Generating component: 2
    Lid: 14744   dwParam: 0x6D9      Msg: EEInfo: Status: 1753
    Lid: 9624    dwParam: 0x6D9      Msg: EEInfo: Detection location: 501
    Lid: 13720   dwParam: 0x6D9      Msg: EEInfo: Flags: 0
    Lid: 11672   dwParam: 0x6D9      Msg: EEInfo: NumberOfParameters: 4
    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp
    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[1]: Unicode string: SBS-SERVER.dbc-llp.local
    Lid: 12952   dwParam: 0x6D9      Msg: EEInfo: prm[2]: Long val: -1527653632
    Lid: 12952   dwParam: 0x6D9      Msg: EEInfo: prm[3]: Long val: 382312662
    Lid: 19778  
    Lid: 27970   StoreEc: 0x80040115
    Lid: 17730  
    Lid: 25922   StoreEc: 0x80040115
   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
   at Microsoft.Mapi.ExRpcConnection.Create(ConnectionCache connectionCache, ExRpcConnectionCreateFlag createFlags, ConnectFlag connectFlags, String serverDn, String userDn, String user, String domain, String password, String httpProxyServerName, Int32 ulConMod, Int32 lcidString, Int32 lcidSort, Int32 cpid, Int32 cReconnectIntervalInMins, Int32 cbRpcBufferSize, Int32 cbAuxBufferSize)
   at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
   at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
   at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc, Boolean ignoreHomeMdb)
   at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Servicelets.SystemAttendantMailbox.Servicelet.Work()"
Error      8/4/2009 6:50:11 PM      MSExchangeFBPublish      8213      General      The Microsoft Exchange System Attendant service failed to create session for virtual machine SBS-SERVER. The error number is 0x80040115.



Error      8/4/2009 6:48:10 PM      MSExchangeIS      5000      General      Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x96f.
Error      8/4/2009 6:48:10 PM      MSExchangeIS      1121      General      Error 0x96f connecting to the Microsoft Active Directory.
Error      8/4/2009 6:48:04 PM      MSExchange ADAccess      2120      Topology      "Process MSEXCHANGEADTOPOLOGYSERVICE.EXE (PID=2724). Error ERROR_TIMEOUT (0x800705b4) occurred when DNS was queried for the service location (SRV) resource record used to locate a domain controller for domain dbc-llp.local
 The query was for the SRV record for _ldap._tcp.dc._msdcs.dbc-llp.local
. The DNS servers used by this computer for name resolution are not responding. This computer is configured to use DNS servers with the following IP addresses:
192.168.1.6

. Verify that this computer is connected to the network, that these are the correct DNS server IP addresses, and that at least one of the DNS servers is running.
 For information about correcting this problem,  type in the command line:
hh tcpip.chm::/sag_DNS_tro_dcLocator_messageB.htm"
Error      8/4/2009 6:48:03 PM      MSExchange ADAccess      2501      General      Process MSEXCHANGEADTOPOLOGY (PID=2724). The site monitor API was unable to verify the site name for this Exchange computer - Call=HrSearch Error code=80040a01. Make sure that Exchange server is correctly registered on the DNS server.
Error      8/4/2009 6:47:48 PM      Microsoft-Windows-CertificateServicesClient-AutoEnrollment      6      None      "Automatic certificate enrollment for local system failed (0x8007054b) The specified domain either does not exist or could not be contacted.
."
Error      8/4/2009 6:47:48 PM      Microsoft-Windows-CertificateServicesClient-CertEnroll      15      None      Certificate enrollment for Local system failed to retrieve certificate template information from the Active Directory (The specified domain either does not exist or could not be contacted. 0x8007054b (WIN32: 1355)). Enrollment was not performed.
Error      8/4/2009 6:47:29 PM      Windows SharePoint Services 3      3760      Database      "SQL Database 'SharePoint_Config_29c26fca-17b8-48c1-9704-b869932abcb6' on SQL Server instance 'np:\\.\pipe\MSSQL$Microsoft##SSEE\sql\query' not found. Additional error information from SQL Server is included below.

Cannot open database ""SharePoint_Config_29c26fca-17b8-48c1-9704-b869932abcb6"" requested by the login. The login failed.
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'."

  • evt.txt
    • 169 KB

    Event log - filterd for errors

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Asked On
2009-08-04 at 20:32:26ID24626917
Tags

Microsft Exchange 2007 Small Business Server 2008

Topics

Exchange Email Server

,

SBS Small Business Server

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Answers

 

by: djerryandersonPosted on 2009-08-04 at 20:36:07ID: 25019985

Email just locked up today for no good reason. I rebooted the server and there were 136 messages in my queue. DOn;t really know if this "fixed" anything, but I clicked a link to "connect to server" and all the messages started flowing again instantly.


Sorry wanted to clarify a coupel things. I am not too familiar with the new version of Exchange. Was much better about getting around in SBS 03. In the above statement I was referring to viewing the message queue.

I also wanted to say the person with the "relaying issue" was able to send messages just fine when we had the 03 box so this isn;t something I just installed.

 

by: harshad1219Posted on 2009-08-05 at 01:40:24ID: 25021211

So i believe you are able to start the information store service manually right ? Is exchange installed on a DC / GC,if yes then check the below kb ;

http://support.microsoft.com/kb/940845 (Exchange 2007 services cannot start automatically after you install Exchange 2007 on a global catalog server)

 

 

by: djerryandersonPosted on 2009-08-07 at 15:41:58ID: 31611757

Worked - thanks.

20120131-EE-VQP-002

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