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7.6

IPhone cannot get mail - the connection to the server failed

Asked by clockhart in Exchange Email Server, SBS Small Business Server, iPhone

Tags: SBS 2003 / Iphone / Exchange / Activesync

Attempting to Resolve the host name webmail.servername.com in DNS.
 Host successfully Resolved
Additional Details
 IP(s) returned: xxx.xxx.xxx.xxx
Testing TCP Port 443 on host webmail.servername.com to ensure it is listening/open.
 The port was opened successfully.
Testing SSL Certificate for validity.
 The certificate passed all validation requirements.
Test Steps
 Validating certificate name
 Successfully validated the certificate name
Additional Details
 Found hostname webmail.servername.com in Certificate Subject Common name
Validating certificate trust for Windows Mobile Devices
 The test passed with some warnings encountered. Please expand additional details.
Additional Details
 Certificate is only trusted on Windows Mobile 6.0 and later. Windows Mobile 5.0 and 5.0 + MSFP devices will not be able to sync. Root = OU=Starfield Class 2 Certification Authority, O="Starfield Technologies, Inc.", C=US

Testing certificate date to ensure validity
 Date Validation passed. The certificate is not expired.
Additional Details
 Certificate is valid: NotBefore = 1/21/2009 9:53:52 AM, NotAfter = 1/21/2010 9:53:52 AM
Testing Http Authentication Methods for URL https://webmail.servername.com/Microsoft-Server-Activesync/
 Http Authentication Methods are correct
Additional Details
 Found all expected authentication methods and no disallowed methods. Methods Found: Basic
Attempting an Activesync session with server
 Errors were encountered while testing the ActiveSync session
Test Steps
 Attempting to send OPTIONS command to server
 OPTIONS response was successfully received and is valid
Additional Details
 Headers received: MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7651.30
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0
Date: Fri, 14 Aug 2009 16:10:07 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session
 FolderSync command test failed
Additional Details
 An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body is: <body><h2>HTTP/1.1 403 Forbidden</h2></body>
 
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[+][-]08/14/09 09:25 AM, ID: 25099845Expert Comment

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[+][-]08/14/09 11:07 AM, ID: 25100691Expert Comment

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[+][-]08/14/09 11:20 AM, ID: 25100821Accepted Solution

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About this solution

Zones: Exchange Email Server, SBS Small Business Server, iPhone
Tags: SBS 2003 / Iphone / Exchange / Activesync
Sign Up Now!
Solution Provided By: clockhart
Participating Experts: 4
Solution Grade: A
 
 
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