Question

HijackThis Log: Please help Diagnose

Asked by: jfmclaughl

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:49:56 AM, on 8/18/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_service.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_comm_customer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_system_customer.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_host.exe
C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_user_customer.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Corex\CardScan\System\csynccfg.exe
C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\eFax Messenger 4.4\J2GTray.exe
C:\Program Files\Payment Gateway\Gateway Swipe.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3071130
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.viewiris.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3071130
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 74.125.45.100 secure.paysecuresystem.com
O1 - Hosts: 64.86.17.32 google.ae
O1 - Hosts: 64.86.17.32 google.as
O1 - Hosts: 64.86.17.32 google.at
O1 - Hosts: 64.86.17.32 google.az
O1 - Hosts: 64.86.17.32 google.ba
O1 - Hosts: 64.86.17.32 google.be
O1 - Hosts: 64.86.17.32 google.bg
O1 - Hosts: 64.86.17.32 google.bs
O1 - Hosts: 64.86.17.32 google.ca
O1 - Hosts: 64.86.17.32 google.cd
O1 - Hosts: 64.86.17.32 google.com.gh
O1 - Hosts: 64.86.17.32 google.com.hk
O1 - Hosts: 64.86.17.32 google.com.jm
O1 - Hosts: 64.86.17.32 google.com.mx
O1 - Hosts: 64.86.17.32 google.com.my
O1 - Hosts: 64.86.17.32 google.com.na
O1 - Hosts: 64.86.17.32 google.com.nf
O1 - Hosts: 64.86.17.32 google.com.ng
O1 - Hosts: 64.86.17.32 google.ch
O1 - Hosts: 64.86.17.32 google.com.np
O1 - Hosts: 64.86.17.32 google.com.pr
O1 - Hosts: 64.86.17.32 google.com.qa
O1 - Hosts: 64.86.17.32 google.com.sg
O1 - Hosts: 64.86.17.32 google.com.tj
O1 - Hosts: 64.86.17.32 google.com.tw
O1 - Hosts: 64.86.17.32 google.dj
O1 - Hosts: 64.86.17.32 google.de
O1 - Hosts: 64.86.17.32 google.dk
O1 - Hosts: 64.86.17.32 google.dm
O1 - Hosts: 64.86.17.32 google.ee
O1 - Hosts: 64.86.17.32 google.fi
O1 - Hosts: 64.86.17.32 google.fm
O1 - Hosts: 64.86.17.32 google.fr
O1 - Hosts: 64.86.17.32 google.ge
O1 - Hosts: 64.86.17.32 google.gg
O1 - Hosts: 64.86.17.32 google.gm
O1 - Hosts: 64.86.17.32 google.gr
O1 - Hosts: 64.86.17.32 google.ht
O1 - Hosts: 64.86.17.32 google.ie
O1 - Hosts: 64.86.17.32 google.im
O1 - Hosts: 64.86.17.32 google.in
O1 - Hosts: 64.86.17.32 google.it
O1 - Hosts: 64.86.17.32 google.ki
O1 - Hosts: 64.86.17.32 google.la
O1 - Hosts: 64.86.17.32 google.li
O1 - Hosts: 64.86.17.32 google.lv
O1 - Hosts: 64.86.17.32 google.ma
O1 - Hosts: 64.86.17.32 google.ms
O1 - Hosts: 64.86.17.32 google.mu
O1 - Hosts: 64.86.17.32 google.mw
O1 - Hosts: 64.86.17.32 google.nl
O1 - Hosts: 64.86.17.32 google.no
O1 - Hosts: 64.86.17.32 google.nr
O1 - Hosts: 64.86.17.32 google.nu
O1 - Hosts: 64.86.17.32 google.pl
O1 - Hosts: 64.86.17.32 google.pn
O1 - Hosts: 64.86.17.32 google.pt
O1 - Hosts: 64.86.17.32 google.ro
O1 - Hosts: 64.86.17.32 google.ru
O1 - Hosts: 64.86.17.32 google.rw
O1 - Hosts: 64.86.17.32 google.sc
O1 - Hosts: 64.86.17.32 google.se
O1 - Hosts: 64.86.17.32 google.sh
O1 - Hosts: 64.86.17.32 google.si
O1 - Hosts: 64.86.17.32 google.sm
O1 - Hosts: 64.86.17.32 google.sn
O1 - Hosts: 64.86.17.32 google.st
O1 - Hosts: 64.86.17.32 google.tl
O1 - Hosts: 64.86.17.32 google.tm
O1 - Hosts: 64.86.17.32 google.tt
O1 - Hosts: 64.86.17.32 google.us
O1 - Hosts: 64.86.17.32 google.vu
O1 - Hosts: 64.86.17.32 google.ws
O1 - Hosts: 64.86.17.32 google.co.ck
O1 - Hosts: 64.86.17.32 google.co.id
O1 - Hosts: 64.86.17.32 google.co.il
O1 - Hosts: 64.86.17.32 google.co.in
O1 - Hosts: 64.86.17.32 google.co.jp
O1 - Hosts: 64.86.17.32 google.co.kr
O1 - Hosts: 64.86.17.32 google.co.ls
O1 - Hosts: 64.86.17.32 google.co.ma
O1 - Hosts: 64.86.17.32 google.co.nz
O1 - Hosts: 64.86.17.32 google.co.tz
O1 - Hosts: 64.86.17.32 google.co.ug
O1 - Hosts: 64.86.17.32 google.co.uk
O1 - Hosts: 64.86.17.32 google.co.za
O1 - Hosts: 64.86.17.32 google.co.zm
O1 - Hosts: 64.86.17.32 google.com
O1 - Hosts: 64.86.17.32 google.com.af
O1 - Hosts: 64.86.17.32 google.com.ag
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dscactivate] c:\dell\dsca.exe 3
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CardScan AutoSync] "C:\Program Files\Corex\CardScan\System\csynccfg.exe" /background
O4 - HKCU\..\Run: [eFax 4.4] "C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe" /R
O4 - Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe
O4 - Startup: Gateway Swipe.lnk = C:\Program Files\Payment Gateway\Gateway Swipe.exe
O4 - Startup: Seagate 2GEVRKEW Product Registration.lnk = C:\Documents and Settings\MaryAnn Robinson\Application Data\Leadertech\PowerRegister\Seagate 2GEVRKEW Product Registration.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200941289349
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\480\G2AWinLogon.dll
O20 - Winlogon Notify: GoToAssist Express Customer - C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_winlogon.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe
O23 - Service: GoToAssist Express Customer - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist Express Customer\185\g2ax_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 17172 bytes

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Asked On: 2009-08-18 at 06:54:36ID24661377
Tags: HijackThis
,; help
,; diagnose
,; malware
,; spyware
Topics: Exchange Email Server
,; HijackThis Software
,; Anti-Spyware
Participating Experts: 4
Points: 500
Comments: 8

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Answers

by: lastlostlastPosted on 2009-08-18 at 07:15:21ID: 25123441

it would help if you would also describe the problem you are facing along with the log.

by: rpggamergirlPosted on 2009-08-18 at 08:12:52ID: 25124061

Fix these entries in Hijackthis:
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 74.125.45.100 secure.paysecuresystem.com
O1 - Hosts: 64.86.17.32 google.ae
O1 - Hosts: 64.86.17.32 google.as
O1 - Hosts: 64.86.17.32 google.at
O1 - Hosts: 64.86.17.32 google.az
O1 - Hosts: 64.86.17.32 google.ba
O1 - Hosts: 64.86.17.32 google.be
O1 - Hosts: 64.86.17.32 google.bg
O1 - Hosts: 64.86.17.32 google.bs
O1 - Hosts: 64.86.17.32 google.ca
O1 - Hosts: 64.86.17.32 google.cd
O1 - Hosts: 64.86.17.32 google.com.gh
O1 - Hosts: 64.86.17.32 google.com.hk
O1 - Hosts: 64.86.17.32 google.com.jm
O1 - Hosts: 64.86.17.32 google.com.mx
O1 - Hosts: 64.86.17.32 google.com.my
O1 - Hosts: 64.86.17.32 google.com.na
O1 - Hosts: 64.86.17.32 google.com.nf
O1 - Hosts: 64.86.17.32 google.com.ng
O1 - Hosts: 64.86.17.32 google.ch
O1 - Hosts: 64.86.17.32 google.com.np
O1 - Hosts: 64.86.17.32 google.com.pr
O1 - Hosts: 64.86.17.32 google.com.qa
O1 - Hosts: 64.86.17.32 google.com.sg
O1 - Hosts: 64.86.17.32 google.com.tj
O1 - Hosts: 64.86.17.32 google.com.tw
O1 - Hosts: 64.86.17.32 google.dj
O1 - Hosts: 64.86.17.32 google.de
O1 - Hosts: 64.86.17.32 google.dk
O1 - Hosts: 64.86.17.32 google.dm
O1 - Hosts: 64.86.17.32 google.ee
O1 - Hosts: 64.86.17.32 google.fi
O1 - Hosts: 64.86.17.32 google.fm
O1 - Hosts: 64.86.17.32 google.fr
O1 - Hosts: 64.86.17.32 google.ge
O1 - Hosts: 64.86.17.32 google.gg
O1 - Hosts: 64.86.17.32 google.gm
O1 - Hosts: 64.86.17.32 google.gr
O1 - Hosts: 64.86.17.32 google.ht
O1 - Hosts: 64.86.17.32 google.ie
O1 - Hosts: 64.86.17.32 google.im
O1 - Hosts: 64.86.17.32 google.in
O1 - Hosts: 64.86.17.32 google.it
O1 - Hosts: 64.86.17.32 google.ki
O1 - Hosts: 64.86.17.32 google.la
O1 - Hosts: 64.86.17.32 google.li
O1 - Hosts: 64.86.17.32 google.lv
O1 - Hosts: 64.86.17.32 google.ma
O1 - Hosts: 64.86.17.32 google.ms
O1 - Hosts: 64.86.17.32 google.mu
O1 - Hosts: 64.86.17.32 google.mw
O1 - Hosts: 64.86.17.32 google.nl
O1 - Hosts: 64.86.17.32 google.no
O1 - Hosts: 64.86.17.32 google.nr
O1 - Hosts: 64.86.17.32 google.nu
O1 - Hosts: 64.86.17.32 google.pl
O1 - Hosts: 64.86.17.32 google.pn
O1 - Hosts: 64.86.17.32 google.pt
O1 - Hosts: 64.86.17.32 google.ro
O1 - Hosts: 64.86.17.32 google.ru
O1 - Hosts: 64.86.17.32 google.rw
O1 - Hosts: 64.86.17.32 google.sc
O1 - Hosts: 64.86.17.32 google.se
O1 - Hosts: 64.86.17.32 google.sh
O1 - Hosts: 64.86.17.32 google.si
O1 - Hosts: 64.86.17.32 google.sm
O1 - Hosts: 64.86.17.32 google.sn
O1 - Hosts: 64.86.17.32 google.st
O1 - Hosts: 64.86.17.32 google.tl
O1 - Hosts: 64.86.17.32 google.tm
O1 - Hosts: 64.86.17.32 google.tt
O1 - Hosts: 64.86.17.32 google.us
O1 - Hosts: 64.86.17.32 google.vu
O1 - Hosts: 64.86.17.32 google.ws
O1 - Hosts: 64.86.17.32 google.co.ck
O1 - Hosts: 64.86.17.32 google.co.id
O1 - Hosts: 64.86.17.32 google.co.il
O1 - Hosts: 64.86.17.32 google.co.in
O1 - Hosts: 64.86.17.32 google.co.jp
O1 - Hosts: 64.86.17.32 google.co.kr
O1 - Hosts: 64.86.17.32 google.co.ls
O1 - Hosts: 64.86.17.32 google.co.ma
O1 - Hosts: 64.86.17.32 google.co.nz
O1 - Hosts: 64.86.17.32 google.co.tz
O1 - Hosts: 64.86.17.32 google.co.ug
O1 - Hosts: 64.86.17.32 google.co.uk
O1 - Hosts: 64.86.17.32 google.co.za
O1 - Hosts: 64.86.17.32 google.co.zm
O1 - Hosts: 64.86.17.32 google.com
O1 - Hosts: 64.86.17.32 google.com.af
O1 - Hosts: 64.86.17.32 google.com.ag

by: rpggamergirlPosted on 2009-08-18 at 08:14:25ID: 25124085

And download and run these tools, you may need to redownload and rename them before saving to your desktop if they don't run at first go.
1. Download Malwarebytes' Anti-Malware to your desktop, check for the tool's Updates before running a scan.
http://www.malwarebytes.org/mbam.php

2. Please download ComboFix by sUBs:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

by: jfmclaughlPosted on 2009-08-18 at 10:52:42ID: 25125748

rpggamergirl:

Thank you for the reply. I ran the malwarebytes scan and attempted to fix the detected files. I'm running it again and will post the log shortly. Then I rebooted and ran HijackThis again and got the same results. I also tried to remove the entries you mentioned, but that didn't seem to work either. I cannot run ComboFix on the machine as I am using GoToAssist and that would terminate the connection.

Any other ideas would be greatly appreciated.

by: xmachinePosted on 2009-08-19 at 11:19:02ID: 25135649

Hi,

1) Download & run GMER (rootkit scanner) from (http://www2.gmer.net/gmer.zip)

2) Start GMER, select all options on the right side, after scanning is finished, click on save. Attach the log file here

by: warturtlePosted on 2009-08-19 at 15:51:11ID: 25138108

Hello,

You have 2 antiviruses installed on your PC - AVG and Avast. You only need 1 antivirus on a machine. Removing one of them might make the whole removal process easier.

Hope it helps.

by: rpggamergirlPosted on 2009-08-19 at 16:31:40ID: 25138291

In that case you can run other tools suggested.

You can also try just replacing the Hosts if you can since Hijackthis didn't remove them.

Download the HostsXpert 3.7 - Hosts File Manager.
http://www.funkytoad.com/download/hoster.zip

Unzip HostsXpert 3.7 - Hosts File Manager to a convenient folder such as C:\HostsXpert 3.7 - Hosts File Manager
Run HostsXpert 3.7 - Hosts File Manager from its new home
Click "Make Hosts Writable?" in the upper right corner (If available).
Click Restore Original Hosts and then click OK.
Click the X to exit the program.
Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

You can also try OTScanIt... this tool will not remove any bad files on it's first run... it will only remove files with a script so we need to see the log.

Download OTS to your Desktop and double-click on it to extract the files. It will create a folder named OTS on your desktop.
http://oldtimer.geekstogo.com/OTS.exe

Open the OTS folder and double-click on OTS.exe to start the program. Make sure you close all other programs and don't use the PC while the scan runs.
Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
When the scan is complete Notepad will open with the report file loaded in it.
Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Use the Add Reply button and post the information back here in an attachment. I will review it when it comes in. The last line is < End of Report >, so make sure that is the last line in the attached report.

As warturtle had noticed you have 2 antivirus and you should only have one installed...

by: jfmclaughlPosted on 2009-08-20 at 04:54:02ID: 31617051

We could not replace the hosts file and AVG is in some state where you can't uninstall it (we tried a couple times). We ran out of time to do anymore debugging. We're going to rebuild the machine. All of the comments were very helpful and if we had more time we sould have pursued them. Thank you very much for your quick and thoughtful responses - much apperciated.
j

20120131-EE-VQP-002

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HijackThis Log: Please help Diagnose

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