asked on

How do I Sync Outlook emails calendars contacts on iphone?

I have been told that iPhones are not supported by Corporate so I'm not sure what my capabilities are (no IMAP/POP?) here but I have an increasing number of users who want iPhones instead of Corporate supported BlackBerries. I have an iPhone and have setup a gmail account & created an Outlook rule that forwards a copy of my emails to the iPhone. This works for me because all I want to do is read my email. The others that want iPhones would want not just their email but contacts/calendar synced as well. They can use Safari to browse to the OWA server but that is less than ideal. Any way to achieve this sync?

Alan Hardisty

If you have access to the server, then you need to make sure Activesync is working on the server.
If you don't have access to the server, then you won't get anywhere is Activesync is either not working or not enabled.
If you have access, please check the following (Exchange 2003):
You need to make sure that you have Exchange Server 2003 Service Pack 2 Installed - http://www.microsoft.com/downloads/details.aspx?FamilyID=535BEF85-3096-45F8-AA43-60F1F58B3C40&displaylang=en
Open Up Exchange System Manager - Start, Programs, Microsoft Exchange, System Manager. Expand Servers, Right-Click your server and choose properties. This will display whether you have SP2 installed or not.
If you have installed SP2, check on https://testexchangeconnectivity.com running the Exchange Activesync check. You may need to tick the Ignore Trust for SSL check box if you have a self-signed certificate as these always fail.
Ensure that port 443 is open and forwarded on your firewall to your Exchange server.
Please check and mirror the settings below - Open up IIS and expand the default website then Click on the Directory Security Tab:

Exchange Virtual Directory
· Authentication = Integrated & Basic
· Default Domain = NETBIOS domain name - e.g., yourcompany
· Realm = yourcompany.com
· IP Address Restrictions = Granted Access
· Secure Communications = Require SSL NOT ticked

Microsoft-Server-Activesync Virtual Directory
· Authentication = Basic
· Default Domain = NETBIOS domain name - e.g., yourcompany
· Realm = NETBIOS name
· IP Address Restrictions = Granted Access
· Secure Communications = Require SSL NOT ticked

Then issue IISRESET from Start, Run
Make sure that the name on the certificate that you are using matches the FQDN that you are connecting to e.g., mail.microsoft.com. If it does not match, either re-issue the certificate if you created it yourself, or re-key the certificate from your SSL certificate provider.
Ensure that the IP for the Default Website is set to All Unassigned
Ensure that Forms Based Authentication is NOT turned on under HTTP Virtual Server under Exchange Protocols. If it is read http://support.microsoft.com/kb/817379
ASP.NET should be set to version 1.1 for all virtual directories listed above.

Rick Fee

Ensure Active Sync is working: https://www.testexchangeconnectivity.com/

If so follow
http://support.apple.com/kb/HT2480

GambleSolutions

ASKER

Connectivity Test Failed.... doh!

Rick Fee

Can you post the failure? Alan did give everything here that needs to be set to get Active Sync to work.

GambleSolutions

ASKER

Attempting AutoDiscover and Exchange Activesync Test (if requested)
Failed to test AutoDiscover for Exchange Activesync
Test Steps
Attempting each method of contacting the AutoDiscover Service
Failed to contact the AutoDiscover service successfully by any method
Test Steps
Attempting to test potential AutoDiscover URL https://veoliawater.com/AutoDiscover/AutoDiscover.xml
Failed testing this potential AutoDiscover URL
Test Steps
Attempting to Resolve the host name veoliawater.com in DNS.
The Host could not be resolved.
Tell me more about this issue and how to resolve it

Additional Details
Host veoliawater.com could not be resolved in DNS Exception Details:
Message: No such host is known
Type: System.Net.Sockets.SocketException
Stack Trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()

Attempting to test potential AutoDiscover URL https://autodiscover.veoliawater.com/AutoDiscover/AutoDiscover.xml
Failed testing this potential AutoDiscover URL
Test Steps
Attempting to Resolve the host name autodiscover.veoliawater.com in DNS.
The Host could not be resolved.
Tell me more about this issue and how to resolve it

Additional Details
Host autodiscover.veoliawater.com could not be resolved in DNS Exception Details:
Message: No such host is known
Type: System.Net.Sockets.SocketException
Stack Trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()

Attempting to contact the AutoDiscover service using the HTTP redirect method.
Failed to contact AutoDiscover using the HTTP Redirect method
Test Steps
Attempting to Resolve the host name autodiscover.veoliawater.com in DNS.
The Host could not be resolved.
Tell me more about this issue and how to resolve it

Additional Details
Host autodiscover.veoliawater.com could not be resolved in DNS Exception Details:
Message: No such host is known
Type: System.Net.Sockets.SocketException
Stack Trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()

Attempting to contact the AutoDiscover service using the DNS SRV redirect method.
Failed to contact AutoDiscover using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.veoliawater.com in DNS.
Failed to find AutoDiscover SRV record in DNS.
Tell me more about this issue and how to resolve it

Rick Fee

Test it with Exchange Active Sync without Autodiscover.

GambleSolutions

ASKER

I'm not sure if we even have an Activesync server?

Alan Hardisty

Are you using Exchange 2003 or 2007?

GambleSolutions

ASKER

Exchange 2003

Alan Hardisty

Ok - Do you have access to the server?

GambleSolutions

ASKER

I have access to our server, yes.

ASKER CERTIFIED SOLUTION

Alan Hardisty

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Narayan_singh

on exchange server 2003 you have a activesync feature be default
now wen u try to test active sync using https://www.testexchangeconnectivity.com just select activesync not autodiscover with activesync

in the field where you need to type exchange server name type your OWA url i.e mail.xyz.com thats it.
and type domainname/username and password
check all three boxes and run the test

lat us know the result.

Alan Hardisty

Narayan_singh - please read the full thread before posting.

GambleSolutions

ASKER

I have insufficient access to accomplish what is needed. Thanks anyways!

Alan Hardisty

That's a shame - any reason why people with more access cannot get it setup and working - it is relatively painless?