Question

Mime format email problem

Asked by: chriscounter07

Hi,

We have a problem with receiving some emails. A number are coming through in MIME format. We have spoken to a developer who suggested in may be our AVG. It was also suggested that whatever flagged the message as SPAM has removed something that has broken the MIME format.

The version of AVG is "AVG Network Edition" with around 10 computers installed with the paid version.

I have included a snippet of the code found in the email.

If anybody could shed some light on how to fix this it would be much appreciated.

This is a multi-part message in MIME format.
 
------_=_NextPart_001_01CA2F8C.701ACA6E
Content-Type: multipart/alternative;
	boundary="----_=_NextPart_002_01CA2F8C.701ACA6E"

                                  
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Asked On
2009-09-07 at 08:44:42ID24712864
Tags

mime

,

email

,

avg

Topics

Exchange Email Server

,

AVG

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: limjiananPosted on 2009-09-07 at 21:23:28ID: 25278568

are you using exchange server ?

AVG network edition do not scan emails at all

http://www.avg.com/product-avg-anti-virus-network-edition

 

by: chriscounter07Posted on 2009-09-08 at 01:18:41ID: 25279646

That is correct. We are using Exchange Server running on Windows Small Business Server 2003

 

by: limjiananPosted on 2009-09-08 at 16:38:23ID: 25287118

Okay
in this case, it will not be your AVG issue.

I have encountered issue like this before and hardly because of your AVG.
it usually because a different platform, like old linux speak to exchange server causing the issue.
if you can ... loook at the email header and look for the common for those who have corrupt the MIME.

the right version for AVG should be this one.  http://www.avg.com/product-avg-internet-security-sbs-edition

Also, check the message in OWA to see whether it appear correctly there. It might be Outlook do not appear the message correctly. but OWA appear correctly.




 

by: chriscounter07Posted on 2009-09-25 at 02:54:52ID: 25421373

Ok, to update this question (I was just doing research) I have so far gone into my AVG program and stopped it from scanning the Exchange folder.  This *appears* to have stopped the original MIME problem though now my peers are not receiving attachments in emails that should have them.  The MIME email is now more legible also.

Anyway, like I said I am researching more.  Especially the mail headers

 

by: demazterPosted on 2009-09-30 at 06:11:41ID: 25458416

Sounds to me like you have a corrupt installation of AVG.
I would recommend removing AVG completely and then re-installing it.

You need to ensure that the Exchange Data files and the C:\WINDOWS\NTDS folder are not included in the scanning or on-access scanning.

 

by: chriscounter07Posted on 2009-09-30 at 06:23:25ID: 25458527

@ demazter
AVG was set to not include Exchange Data files.  I'm unsure of whether C:\WINDOWS\NTDS was done too.

I've just chatted to a user who  has problems with MIME email.  They tell me that while they no longer get a jumbled load of rubbish for an email, *now* they get readable text although no attachments are coming through.

Would this suggest that the latter of your two solutions i.e. Windows\nt....  is a remaining issue?

 

by: demazterPosted on 2009-09-30 at 06:25:06ID: 25458543

No the NTDS is related to Active directory and should also be included (that's why I mentioned it)

If the attachments are not coming through this would also point to AVG.

If you uninstall it then test the attachments do they come through?

 

by: chriscounter07Posted on 2009-09-30 at 06:33:00ID: 25458623

Hi Demazter,

We will leave it at this then.  I will get AVG uninstalled on our SBS2003 box with Exchange and see what the tests reveal.

Kind Regards
Chris

 

by: chriscounter07Posted on 2009-11-11 at 01:07:30ID: 25793314

AVG was uninstalled and replaced with a different version tailored for SBS2003.  

The problem still remained for the first couple of days and then fizzled out.  We get a lot of emails through - some quite big - so it's possible there could have been a backlog.  Using another EE question I researched IP blacklisting and found no substantial issues here and the mail host (email is downloaded to exchange via pop3) said they had no issues either.

I'm happy to award points now.

 

by: chriscounter07Posted on 2009-11-11 at 01:09:05ID: 31625736

only allowed to select one answer and this one contained the link to the right avg build. Thanks to all

20120131-EE-VQP-002

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